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GNW question ... what would you do?
Posted by  Yoli/CA of CA on 3/25/17 2:52pm Msg #572620
On Thursday, I receive a call from a nice young lady asking if I'm a notary. Yes. Then, she asks if I will travel to an office to notarize. Yes. We proceed to schedule. I ask her what time works for them on Friday as my Thursday is already booked. She says 12 noon would be great. I get all pertinent information, advise of fee. She asks if I'll accept check or credit. Yes, either one will work.

Friday, I show up at 11:55 at the good doctor's office and ask for "Susie". "Hi," says Susie as she accepts my card, "I'll go check on the doctor." 5 minutes later Susie comes out and says doctor is running late and still has a couple of patients waiting for him and it'll be another 15 minutes or more, can I wait. I try to clarify the "15 minutes or more" but all she could say is it may be 15 minutes or it could be half an hour. No way to know. Informed Susie I can wait about 5 minutes or we can re-schedule. She went to advise doctor. Susie says doc would like to re-schedule. Will next Tuesday work for me? Tuesday is fine, how about first thing in the morning before he gets bogged down with patients. Nope. He starts seeing patients before anyone else is working there. She suggests 12:30 as that day they're changing over their computer system and have scheduled a very light patient day.

This doctor's website says patient will incur a $25 charge for a not canceling or re-scheduling within 24 hours of appointment.

GNW question: Would you charge an additional fee for Friday's travel and time? According to what I was told on the phone, this assignment consists of 1 signature on 1 document to be notarized. I've never worked with this medical office before and it's about 5 miles away from me. TIA!

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Messages in this Thread
 GNW question ... what would you do? -  Yoli/CA on 3/25/17 2:52pm
 Dr. has no problem charging so I'm 'sure' he'll pay your fee n/m - Lee/AR on 3/25/17 3:47pm
 you might try sending - notarydi/CA on 3/25/17 4:29pm
 Good idea, Di! -  Yoli/CA on 3/25/17 4:39pm
 Re: Good idea, Di! -  janCA on 3/26/17 12:24pm
 Re: you might try sending - Luckydog on 3/25/17 9:53pm
 Shoot for the moon! Agree with Di -  Cheryl Elliott on 3/26/17 10:30am
 Yes, I would charge my entire trip fee. :) n/m - ananotary on 3/25/17 5:52pm
 Re: GNW question ... what would you do? - LKT/CA on 3/25/17 6:00pm
 I've never experienced this type of situation, but will add - Alz on 3/25/17 6:08pm
 I'm sure a trip fee was discussed when the original - ananotary on 3/25/17 6:09pm
 Re: I - LKT/CA on 3/26/17 7:45am
 Re: GNW question ... what would you do? - SteveS/CA on 3/25/17 7:26pm
 Re: GNW question ... what would you do? -  walthtz on 3/25/17 9:17pm
 Re: GNW question ... what would you do? - rengel/CA on 3/25/17 9:32pm
 Absolutely. - Belinda/CA on 3/25/17 10:25pm
 Absolutely."Amazing how they can make it work" Yes, Belinda! n/m -  Christine/OK on 3/26/17 8:10am
 My GNW policy (discussed during each scheduling call) -  Christine/OK on 3/26/17 8:08am
 If you didn't mention it up, I'd not charge the extra fee. -  C. Rivera Chicago Notary Services on 3/26/17 6:25pm



 
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