At 2pm
"Hello, this is XXX I'm the loan officer on the XXX closing scheduled for today at 1pm. It's now 2pm and the clients haven't heard from you and don't know what is going on. Please call them ASAP."
* The closing was scheduled for 1:30 * I was sitting at their dining table, almost done with the signing, when the message was received.
Jeesh
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