http://www.steelcase.com/insights/articles/much-noise/
“There is plenty of research that shows that the most destructive sound of all is other people’s conversations.”
Julian Treasure
Cornell University the College of Arts and Sciences has a white paper on this topic. See Department of Design and Environmental Analysis, College of Human Ecology.
Harvard Business Review article also addresses it: http://hbr.org/2015/03/stop-noise-from-ruining-your-open-office
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