Notary Rotary Return Policy
Last Updated December 2, 2012
If you are not satisfied with your products, you may return them within 30 days of the date of purchase for a complete or partial refund of the purchase price. To do so, please call us at 1-877-349-6588 in order to obtain a Return Merchandise Authorization (RMA) number. Please include the RMA number on your shipping label as follows:
RMA # [To Be Assigned]
500 New York Ave
Des Moines, IA 50313-4908
Be sure to include a copy of your original receipt in the envelope or box you will be returning your supplies in. In addition, depending on the type of product(s) you plan to return, the following guidelines will apply:
If you are not satisfied with any of the following items, they may be returned within 30 days of purchase for a 100% refund of the purchase price:
There is one major exception to this policy: If your personalized product includes a typographical error that you were responsible for (i.e. you mis-typed your notary name or commission expiration date on our web site), we will NOT refund the purchase price of your product. We will, however, work with you to replace the product in the least expensive way possible.
- Notary Stamps
- Notary Embossing Seals
- Business Cards
If your product is defective, it may be returned within 1 year of the date of purchase for repair or replacement. Defects do not include normal wear nor damage introduced by you. For example, if you ruin your notary stamp by refilling it with the wrong type of ink, we will NOT replace it.
If your product has been damaged during delivery to you, you must notify us within 3 days of receipt of the package by calling 1-877-349-6588 and selecting Option 1. Reference your order number when calling. We will arrange for the return and/or replacement of your damaged product. Note that we carefully package all shipments, so damaged products are very rare.
Notary Bonds and E&O Insurance
Notary bonds and E&O insurance may be returned within 60 days of purchase for cancellation and a full refund of the premium paid. To qualify for this refund, you must return the original, signed bond or insurance policy to our office by U.S. Mail, along with a request to cancel your bond or insurance policy as of the date of purchase.
If you have already filed your notary bond, refunds are not available under any circumstance.
If it has been 60 days from the purchase of your E&O policy, it is no longer eligible for a premium refund in the event of cancellation unless required by law. The premium will be considered fully earned, even if your policy term covers several years. You may, however, upgrade to a policy with a higher coverage limit if one is available. In that case, a pro-rated premium refund will be calculated and applied to the pro-rated premium for the new policy. You will pay the difference.
General Notary Equipment and Accessories
If you are not satisfied with any of the following items, they may be returned within 30 days of purchase for a refund of the purchase price less a 15% restocking fee:
The products must be in new condition when they reach our office, meaning you must take the same care to package them that we took when we shipped them to you. Generally, this means you should use an adequate amount of packaging material such as paper filler and bubble wrap.
- Notary Journals
- Notarial Wording Certificates
- Notary Thumbprint Pads
- I.D. Checking Guide
- Training Materials
If the products we received are damaged - bent corners, etc. - we will be unable to resell them and they will be returned to you at our discretion, in which case no refund will be made available.