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Posted by SC/CA on 2/20/21 6:45pm
I've heard the "due to the status of your account" script before. In my case, it was that the credit card on my account
had expired, and as it had been some time since I ordered supplies (more than one month, they said), I hadn't updated my card information. Sounds like you may have just received a bonehead of a customer service rep (or a bonehead and a newbie whose afraid to go off script). Hopefully, all it takes is to talk with a different rep to determine the details. As I recall, I eventually had to talk with the billing/credit department, and they had to reinstated my account.