The only time this has come up for me is when there was an error in the docs (a blank space for the broker's commission on 2nd loan in a piggy back) and BO refused to sign. I notified EO who said they would fax corrected doc and pay me for a trip fee to have corrected doc signed next day.
In the meantime, LO called to tell me that BO had complained that I was explaining the doc and this was not my job! I calmly told LO that I merely described the documents. LO also told me that is normal to have blanks in documents and I should have persuaded BO to sign a blank disclosure form (if only I were more experienced, educated, knowledgeable, etc.!) When I went back to get the corrected document signed, I asked BO if she had complained. She told me that she had not even talked to LO or EO!
It seems to me that this is a line that some aggressive LOs know they can take to try to intimidate NSAs. JMHO.
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