Hi! Karen!
I am sorry that you were experiencing technical problems logging in to your computer. I have included instructions below for basic maintenance which often resolves the type of problem you describe.
First I must ask: were you using Internet Explorer Windows
Go to Start/Settings/Control Panel/Internet Options.
Click on delete Files in the middle of the window and click OK to confirm deletion.
Click Delete Cookies and select OK to confirm deletion.
Click the Settings button and place the do next to Every Visit to Pae.
Were it says "amount of disk space to use," set it to the far left and click OK.
Click on the Privacy tab on top and then select Default.
Click OK to exit out ot the dialog box and open a new Internet Explorer window.
Also, you should try to use the System Restore so that it even helped me eliminate a VIRUS that infected computer . . . I eliminate virus by simply using the SYSTEM RESTORE to go back in time 7 days BEFORE a possible infection. So don't be afraid to try it.
To use System Restore:
- Left click on START > Then All Programs,
- Highlight ACCESSORIES >Then SYSTEM TOOLS,
- Then HIGHLIGHT system restore . . . Click RESTORE MY COMPUTER TO AN EARLIER TIME < < < and pick a time and date in the past when things were working OK (usually a day or two BEFORE the trouble began). This should restore your computer and any possible misplaced TOOL BARS.
- The box should be empty.. so you can use the System Restore program. If that box has the check mark, System Restore is shut down. NEVER put check mark in that box
-Then restart your computer!
Good luck!
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