I personally think a rating system - to be useful - should be a checklist type because a lot of people on these boards seem to think differently than I do. Someone saying 'great company' may not equal my definition of 'great'. "Great" shouldn't be judged on one or two criteria. The total picture should be taken into consideration.
Timeliness of docs 1-5 (Blaming a signing service or title company for late docs isn't always accurate -although sometimes it is. If your client has one client and the docs are always late that's not a good situation. If your client has 10 clients and 9 of those are timely and 1 of those is always late, that's still a good client.)
Amount of compensation for required tasks 1-5 (do you have the knowledge and does your client expect you to point out errors to them? or do they expect you to point and sign?)
Ease of work 1-5 (do you receive 1 or 2 e-mails w/docs or routinely receive 7 or 8 with us having to substitute corrections in the package). Package splitting, faxing for funding number, etc. Do they give you what you need up front? Tell you how to collect funds (anything under $500 personal check, etc). Do they give you an overnight account number? Do you have after hours contacts? Do they tell you on your confirmation when they want 2 copies of certain docs signed (such as the Mortgage). Drives me nuts when I print the loan package and close it. I then open and print title docs and instructions and then I see 2 Mortgages. Back I go to the first e-mail. Only takes a few minutes but when we're running late a few minutes would be one less stress factor. Must you ask for all the little details that make our job easier?
Quibbling over compensation 1-5 (the majority of my clients know what I charge and we never even discuss fee.)
Communication 1-5 (drives me nuts when I must make a call and ask about docs - and I'm talking 15 minutes prior to the appt, not hours - and they have no idea and will make a call to check. I realize they're sitting in an office and doing other work - working on the closings they have paperwork for but we shouldn't have to ask). If they know fax backs are required, that should be divulged up front (since it seems to drive so many crazy). If package splitting is required with this client, that should be divulged.
Adherence to payment schedule 1-5 (goes without saying - if they pay on disbursement, twice a month, 30 days, 60 days, whatever, it should be done consistently)
LOYALTY 1-5 (would eliminate a A LOT of issues)
etc.
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