Solidifi Releases Results from its 2022 Consumer Mortgage Experience Survey and the New Solidifi 2022 Future Plans of Homeowners Survey
“This year’s survey results reaffirmed that borrowers continue to value in-person interactions for both appraisals and closings. People have a better experience when they interact with the appraiser and closing agent. While digital is increasingly becoming part of the closing experience, the process itself is becoming more – not less – personal,” said Cooke.
Borrowers continue to want in-person closings for better communication and increased trust. In fact, 81% said that face-to-face is the ideal way to close with 60% preferring a paper process, 15% preferring in-person with fully electronic documents (“in-person electronic notary” or “IPEN”), and 25% preferring an in-person hybrid process of both paper and electronic documents. The results continued to reveal that most borrowers use and prefer digital tools prior to closing for the review of documents, with Millennials preferring an in-person digitally enabled closing. In line with past results, face-to-face interactions were also preferred for home equity loan and HELOC closings. While most borrowers closed their purchase transactions in the title agent’s office, 71% indicated they preferred a mobile notary for their refinance transaction, and more than half for purchase transactions. |
