Call these losers back and explain that you don't care if the loan documents ask for the borrowers first born son and his son afterwards, you have no interest in what these consumers are signing. As a SA, we are there to verify the proper id's and notarize the appropriate forms.
If consumers insist upon borrowing from predatory lenders with outrageous interest rates, that is on them. As the SA, we are only concerned with our pay. Also, this is an oxymoron, why would you direct them to another lender as this will directly affect your pay if this loan rescinds.
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