I had a borrower explain that her attorney and sister reamed her in settling her mom's estate, so now she was parnoid and didn't trust anyone, and that's why she was reading all the loan docs carefully, including the verbage on the acknowledgments. I know that loan docs are different from trust docs, but this is where she was coming from.
I do point out and explain things like: This is your loan amount, this is your interest rate. I also basically read the hud to them while pointing at the figures, but of couse, I have no idea how they came up with the numbers that are there (like the figure for the title charges).
If someone asks me a "why" question, I tell them point blank: "It is a CRIME for me to give opinions or advice". I used to not say that more directly and they would still press me for advice or opinions, so now I just cut to the chase. I say, "They called and asked if I could be here today at 3:00, and I said yes, and then they emailed the docs to my computer. I grabbed them and came over here. I had nothing to do with preparing them." Of course, I do my best to get title on the phone to answer the questions, but sometimes they are not there.
I agree with the person who commented earlier: if you think the borrower is going to complain about you, talk to you Signing Service ASAP and tell them your side first. Then they are ready when title calls with the complaint. Title knows that you can't give advice, and if the borrower is trouble to you, title probably has already has been getting the same treatment from the borrower as well. |
