from a title or escrow company. My experience is that they appreciate the heads up and the opportunity to correct a mistake they've made instead of allowing it to fall through the cracks. Email is the quickest and easiest way to contact them.
A few weeks ago I emailed a closer about the closing instructions which stated that as part of the refinance John Doe would convey title to John Doe and Jane Doe, his wife, and that Jane Doe would be signing all refinance docs. Well, no conveyance deed was in the package and on the title docs Jane's name was Jane Doe, but on the loan docs her name was Jane Smith. Her ID is in the name of Jane Smith and she goes by Jane Smith.
I received an email the following morning from the supervisor at the title company thanking me for requesting clarification and stating that the closer had forgotten to include the conveyance deed. They emailed the deed to me that morning and paid me an additional $50 to go out and have the deed signed. They had the deed in their Colorado office the next morning.
I don't consider what I did anything practicing law or going above and beyond the scope of my duties. |
