Cody, I usually send 4 emails in connection w each signing: confirm order rec'd, borrower contacted & appt confirmed, signing completed, and/or signing completed plus tracking # and when & where it was dropped. The signing completed is usually a phone call for some clients.
You need to step up to the plate & put out a bit more effort to represent yourself as someone who wants to appear as reliable as they are. I hardly ever get a call because they already have the info; they already know the tracking---if there were any "situations" they know that too because I don't like when the LO tells the man "you can sign your name any way you want to".
Of course, I am not chasing a huge volume of signings each day (that's too much like work!). But I have long-time reliable large companies who call me for everything in my area, and part of that is because they don't have to ask for the tracking, ask if I confirmed, ask if it signed. And, new clients every week. Oh, the best part, I get my usual fee or more if more distance. |
