| including one during the closing wanting to know if I was there, what color ink I was using and if a spouse was present. They held the label until approval of the fax backs which were approved but no label was sent, so a day was lost. Cutting back on all the calls could lower overhead and might mean they could be more competitive on fees - they actually paid double what they offered on the phone - of course the fee offer was lame and the scheduler knew it and you could tell she felt dumb offering it. |