| When I worked at the title company, most of the claims we received were because the closer did not follow the lender's instructions. We made a policy of making requirements lists for each lender, the standard requirements and the specific requirements for that closing. We really tightened things up because of that simple extra task. Some of the careless SA's make it tough for all of us, because they don't read or follow simple instructions. I am probably over the top in my procedure, but I scan every email sent or received and store them in a permanent file. I keep a list of requirements for each title company and signing service for each closing. I always respond via email that the borrower has been contacted, that the documents have been received and that the signing has been completed. Of course, they still call, but I always have all the bases covered. I figure in this business, you are either a complete success or a complete failure; there is no in between. |
