You should be able to call the signing service and someone there should be able to walk you through the process for that signing. I do not know why there is such a concern in have a person shadow a signing. They do not have to sit at the table. The shadow would have the same responsibilities to not divulged any information. Similar to having a intern at the Doctors office. I would certainly get the customers permission to have a shadow present. I have found that developing good relationship can be a benefit to both parties in the long run.
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