If you want me to collect copies of 2 forms of id from the borrower, I've got a question for you. Why aren't they told this when the initial appointment is made? Why isn't this on my confirmation sheet? Why does this info show up buried in your instructions that come within hours of the appointment time? Why do you say you won't pay me if I don't collect these copies? Truly, do you think that I would sit for an hour with your borrower when you've told me in writing you won't pay me? I understand that many companies require a copy of the dl and that we are not out of line 'guessing' and telling the borrowers ahead of time to have a copy (although there are just as many companies that say to NOT collect a copy). I know some notaries carry equipment 'just in case'. A simple request to the borrower long before we are in the picture would make it so much easier - for many borrowers who don't have copying/scanning equipment at home (or who don't know how to use it unless the kids are there!) and for us.
I truly appreciate the work you send my way and I always try to be a team player and get the work completed to your specifications but a little bit of looking at the big picture for us in the field would be appreciated.
Thank you so much.
|
