... you get all types of people, some will take a job but quit if they get a call and the fee is higher ...
If they get the work direct from the title company this shouldn't be an issue.
As for your Alabama/Colorado issue, what a bunch of crap... they need to split the fee because they made a mistake? How often does this truly happen? If it's quite often, how about a little qc before going home?
Who are the siging services calling if they need to "answer notary questions late at night"? How in the world can aq signing service answer a question - they're not the LO, they're not the title company? If the service has info available to them that allows them to answer questions from the table, why doesn't the closer have that same info (i.e., payoff letters, etc)? Other issues that we can't help with a service can't either ... such as borrower expecting $7,000 back at closing and the settlement sheet showing $350. A service is as useless as we are in these situations.
As for they don't have someone available to make calls for 12 closings, that's where the LOYALTY bit comes in. Companies that use me and use me exclusively or call me first for every order in my areas get their work completed by me. They know my work. There is never a fee discussion because we've come to fee agreements ages ago. They call with an order, I say yes, they send me the work, I send it back when completed. If they'd have 2 or 3 agents in their most populated areas, getting a closer shouldn't be a problem. LOYALTY (going both ways) would do wonders for this business.
Why in the world does a third party need to call in a west coast completion by 8a.m. east coast? Do you think the closer is unable to do that themselves?
Another view point on most of your comments ... |
