OK, then I think I would not call TC, but rather just include a note back in the package on the very top of the stack of docs (underneath my invoice, of course!) that explains how you followed their instructions for initialing, but noticed later that it conflicted with Provident's instructions. Then give a suggestion that they can reprint the initialed pages if they feel it will be necessary for Provident.
Then the decision and remedy is on them, as it should be. |