<< Their response "oh, don't worry about it, I'm sure it will be ok". >>
This SS obviously does not understand what they are dealing with when it comes to a Provident loan. I believe that the package likely will be rejected by Provident if the TC sends the docs in with initials. Provident demands perfection and complete adherence to its instructions - to the letter!
However, Beth, THIS IS NOT YOUR PROBLEM!!!! You followed directions. You alerted SS and TC to possible issue. Now all you do is pass "Go" and collect your payment! |