"Do you know where I can find valid information on the subject."
If your signer is unable to show you ID in both names, your own state's SOS combined with your handbook and statutes should be your guiding authority as to how to fill out your notary cert in this instance. And if you get verbal instruction from your SOS, ask them if they'd be kind enough to provide that to you in writing for your future reference.
MHO
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