Posted by leeinla on 8/18/12 2:13pm
Msg #430952

Chase and fax backs

I declined do a signing because Chase wants fax backs now. The last Chase loan I did was 138 pages with no fax backs. I don't know how I feel, but I feel good (good not great) about declining the assignment. I think notaries should decline them more and more. I triple check my work prior to shipping the docs. Why can't they hire competent notaries, and get rid of the fax back issue all together. How do you feel about it? After a long day, do you want to deal with faxing back documents?

Reply by Bee_CA on 8/18/12 2:28pm
Msg #430954

Was it investment property? On Chase loans, if it's investment property, they usually want "critical" docs faxed so they can close ASAP...

Reply by ToniK on 8/18/12 3:24pm
Msg #430962

I agree, I faxback on investment properties only. All others will just get the package back UNLESS the company pays for faxbacks.

Reply by Gregory/CA on 8/18/12 2:52pm
Msg #430957

I did a signing yesterday at 7:30 p.m. which was 151 pages (302 in total). The call didn't come in until 4:30 p.m. so not much time do anything. After being out all day long starting at 5:00 a.m., it makes for a long, long day. I thought the purpose of a priority overnight shipping label was to expedite the process as well. I would think the agencies can wait for the hard copy package to arrive. Maybe, I am wrong.

Reply by ME/NJ on 8/18/12 4:07pm
Msg #430974

Only fax backs are investments with Chase n/m

Reply by jnew on 8/18/12 5:16pm
Msg #430978

Re: Only fax backs are investments with Chase

You really have to judge how it will affect your bottom line by turning down work, especially from a steady customer. Your call though.

Reply by Gilda Murray on 8/18/12 5:38pm
Msg #430980

Re: Only fax backs are investments with Chase

I work with Chase signings regularly meeting the borrower at one of the local branches or at their home, "at minimum 3 times per week", they will not request fax backs unless as you stated, it involves investment properties and that rarely happens, at least with my experience with them anyway.
Their packages are not that horrendous and when called upon to do so, I have no problem faxing them the info requested.

Reply by HrdwrkrVA on 8/18/12 7:02pm
Msg #430982

Faxing critical docs is one thing- whole pkg can take hrs!nm n/m

Reply by desktopfull on 8/18/12 8:33pm
Msg #430987

Get a scanner only takes minutes to send whole pkg. n/m

Reply by jba/fl on 8/18/12 8:40pm
Msg #430988

Well, I was going to say that....so true. So easy. So fast. n/m

Reply by Belinda/CA on 8/19/12 12:09am
Msg #430996

When I scan critical docs for investment, it turns out so

large it will not send. What do you do that makes it 'sendable?'

Reply by CopperheadVA on 8/19/12 6:57am
Msg #431002

Re: When I scan critical docs for investment, it turns out so

I have had that problem too and have had to break the file into several smaller files in order to send. Then I recently saw this message and I think this is the reason for my problem:

Msg #428605

I set my scanner to OCR "OFF" and it scans so much faster now. I have not had any large faxbacks requested since I made the change on my scanner settings, but I bet the next large file will go through with no problems.

Reply by Teresa/FL on 8/19/12 8:44am
Msg #431005

If you have Adobe Acrobat you can reduce the file size

Open the file
Click on "Document"
Click on "Reduce File Size"

Reply by sigtogo/OR on 8/19/12 1:17pm
Msg #431017

check you printing/scanning settings. I don't have Acrobat

but still have the capability in my scanning program to reduce size and save as pdf. You might also try reducing your resolution.
Another issue can be the size doc your ISP allows in their emails. For example, Gmail allows larger attachments than comcast, my ISP.
good luck!

Reply by MistarellaFL on 8/19/12 5:24pm
Msg #431062

Reducing resolution is how I solved it.

They have to be able to read it, but 300 works pretty good and makes the file smaller.

Reply by Robert Williams on 8/19/12 1:03pm
Msg #431015

I think it's fine if it's a funding issue, but for signings after 5PM it shouldn't be an issue.
That said, I will charge extra for fax-backs and the package will not go out until the next day, since it would require me to go back out again from home... been thinking about the scanner app for my iphone to do faxbacks... might eliminate the problem and the delays...

Reply by sigtogo/OR on 8/19/12 1:24pm
Msg #431019

I use Genius Scan but its slow and difficult for full pages

of legal type. works great for ID.
please let un know if you find one that works!

Reply by sigtogo/OR on 8/19/12 1:48pm
Msg #431030

Robert-I meant this comment for you :) n/m

Reply by Robert Williams on 8/19/12 6:56pm
Msg #431068

Re: Robert-I meant this comment for you :)

I already carry a portable image scanner, which is not too slow, but does save everything as a jpg, so makes huger files that sometimes can't be emailed easilly...

I use an IRIScan like this one:

http://www.amazon.com/dp/B003JTHMRI/?tag=googhydr-20&hvadid=20110533235&hvpos=1t3&hvexid=&hvnetw=g&hvrand=1001945609578744296&hvpone=&hvptwo=&hvqmt=b&ref=pd_sl_5ko5s6xk7h_b

Just looking to use my phone instead in some cases...