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| Frequently Asked Questions (FAQ) | |
| This page contains the questions we most commonly receive, along with their answers. | |
 | Before asking us a question, please review this page to determine if it has already been answered. You may quickly find the answer to your question by using your web browser's Find function. Click Find on the menu bar, then Edit, and enter a keyword from your question. |
What should I do if having trouble activating my account?
| After completing the registration process, our system will send a Registration Code and instructions to the e-mail address you provided. If you do not receive it within 30 minutes, please check your spam settings and e-mail spam folder. At the same time, our system will send an Activation PIN to your mobile phone number or fax number. That PIN is also required to activate your account. If you did not receive one or both of these messages, you should look for help here: http://www.notaryrotary.com/registration_help.asp |
How do I remove my profile from your database?
| If you are no longer working as a mobile notary and would like your listing removed from our site, please sign on to your account and click the My Profile link in the upper right-hand corner. At the top of your profile page, there is a link that will allow you to request that your profile be removed from our system. Click that link and follow the instructions. |
Why does my profile say Number of Signings: 0?
| The Number of Signings displayed on your home page is a count of the work orders you are tracking through Notary Rotary. Work orders (or signings) is a feature of Signing Central. Signing Central is that part of our website that signing services, title and escrow companies can use to manage their notary orders. YOU, the notary, can also enter orders independent of them if you would like to track your business. This feature was first introduced in 2002 as the Document Management System. It exists under the Work Orders tab. |
How do I update my profile?
| First, sign on to your Notary Rotary account using your user name and password: http://www.notaryrotary.com/login.asp Next, after you have signed on, click the “My Profile” link at the top of the page. You should now see your personal profile page. Make your changes, scroll to the bottom and click the Update button. You will be returned to your home page. |
How do I use Paypal to pay for my membership upgrade?
| First, you already should have requested to upgrade your membership using PayPal. This should have been done by clicking the My Account button on your home page and following the directions to pay by PayPal. If you have done this and elected to pay using PayPal, you should have noticed instructions for sending us payment. In short, you must access your PayPal account and send the appropriate membership fee to us at: paypal@notaryrotary.com http://www.paypal.com If you see a message that states "there are no more membership options available to you," that usually means we are waiting for your PayPal payment. If you no longer wish to send us the membership fees using PayPal, you should use the Contact Us form and request your membership upgrade attempt be reset: http://www.notaryrotary.com/contactus.asp Please remember to include your user name so we know who you are. |
Will my Certificate of Authorization be returned to me?
| If you are a California notary, the answer is: No, we will not return your Certificate of Authorization (COA) to Manufacture Notary Public Seals to you. The California Secretary of State requires that we return that certificate to them and that it include impressions of any seals we have manufactured for you. It must be returned within 30 days, so in no case will we have it longer than that. If you need to purchase another stamp, you may request another COA from the Secretary of State by writing to them. Please refer to your Notary Handbook for details. |
Where should I send my Certificate of Authorization?
| If you are in California and need to send us a Certificate of Authorization in support of a seal order, the preferred method is to send it via U.S. Mail to the post office box listed on the Contact Us page: http://www.notaryrotary.com/contactus.asp We usually receive First Class mail from California in 2-3 business days. |
How long will my Premier Membership upgrade take to process?
| If payment is made by credit card, it will be immediate. If payment is made by check or PayPal, your account will usually be upgraded within 3 days of the date we receive payment. For new members, your membership term will begin the day the membership upgrade is activated and expire 1 year later. If you are extending an existing membership that has not already expired, 1 year will be added to the end of that membership. If you are still listed as Premier, but your membership has technically expired, your extension will be treated as a new membership and will become effective the day we process your upgrade, but you will still receive renewal pricing. |
Why can't I order E&O Insurance in the store?
| There are 3 possible reasons: 1) If you do not see E&O in the store for your state, then we do not currently offer it. 2) In order to purchase E&O, you must also purchase your bond from us. If the bond is included in the same order, you should be okay. 3) If you previously purchased a bond from us and would now like to purchase E&O, the system will allow it. However, you MUST enter your commission information on the E&O order exactly as it was entered on the prior bond order. The system can then verify your previous order. |
What should I do if I lost or forgot my password?
| First, you should attempt to use the lost/forgotten password helper: http://www.notaryrotary.com/forgotpassword.asp This utility will ONLY work if the e-mail address in your profile is valid and you enter either it or your user name. You must also make sure any spam protection you have does not block messages from users at notaryrotary.com. If you have changed your e-mail address and the one in your profile is no longer current, you must use the Contact Us form (http://www.notaryrotary.com/contactus.asp) and request that we contact you to reset your password. For security purposes, we must be able to reach you at a phone number listed in your profile. |
Can I have multiple listings?
| NO. A single notary should maintain a single listing only. Alternatively, a group of notaries (a husband/wife team, for example) can have a single listing. Under no circumstance, however, should a notary appear in multiple listings. In addition, you should use the address that you are most frequently available at or driving from. |
How long will my notary supply order take to arrive?
| If your order includes an item that requires paperwork from your state, such as a California Certificate of Authorization to Manufacture Notary Public Seal, then you should receive your order 2-3 business days after we receive the original certificate from you. If the order does not require such a certificate, then you should receive it within 2-3 business days of ordering. Most orders are processed either the day they are received or the following day. If your order includes an embossing seal, you should add 1 business day. In all cases, if you provided a valid e-mail address when you placed your order, you should receive an e-mail notice from our system once it ships. Please make sure your spam blocker is allowing messages from the notaryrotary.com domain. |
Can I fax or e-mail the paperwork you need to make my seal?
| Please refer to the specific instructions in our store for your state. http://www.notaryrotary.com/store/default.asp Choose your state and click the Enter Store button. You should see instructions on the first page. If you are ordering from California: 1) Do NOT send us your gold foil commission certificate, and 2) You MUST send us the original Certificate of Authorization you were given by the State. |
How do I upgrade my Basic Membership to Premier?
| First, you must sign on to your Notary Rotary account: http://www.notaryrotary.com/login.asp Next, from your home page, click the small blue My Account button. Your membership upgrade options and the cost for each will be displayed Simply follow the instructions. To read more about membership benefits, click here: http://www.notaryrotary.com/library/memberships.asp?sec1=1&sec2=0 |
Can I purchase a higher listing under the Find a Notary tab?
| The Find a Notary tab displays Premier Members first, followed by Basic Members. Each group of members is sorted by distance to the ZIP code being searched. If you are a Basic Member, you can move into the Premier Members section by upgrading. If you are a Premier Member, there is nothing you can do to change your display order. In both cases, it is important to keep in mind that your profile will probably display in multiple ZIP codes and you will likely be in a different location in each. (Sometimes toward the top, sometimes toward the bottom.) Also, it is EXTREMELY IMPORTANT that you keep a complete and current notary profile: a picture/logo, if available; notary comments; at least 2 contact methods; etc. If your profile is incomplete, you will almost certainly be skipped over for a notary with a more complete profile. |
Why am I not displaying under Find a Notary?
| First, you should sign on to Notary Rotary and click the My Profile link. Make sure you have answered "Yes" to the "Are you a mobile notary question?" Next, the box beside "Hide profile from searches" must NOT be checked. For your profile to display, the options must be set as: Are you a mobile notary? YES Hide profile from searches [ ] If you select "No" or if you check the box, you will not be displayed. Finally, keep in mind that only the nearest 25 Premier Members and 25 Basic Members to the search location will display in the results. Although unlikely when searching your own ZIP code, depending on the number of notaries in your area, it is possible that you are not among the top 25. |
What do I do if I have changed my name?
| It depends... If you have purchased NOTARY SUPPLIES from us and have changed your name, you may need new supplies, an amended bond, etc. Please refer to the rules governing name changes in your state to determine your course of action. If you find that you need a new seal, you will need to purchase it. If you need an updated bond and have purchased from us, in most cases, we can revise it and send it to you at no cost. If you need to update your NOTARY LISTING on Notary Rotary, you may do so by signing in and clicking the My Profile link. There is a separate FAQ that addresses forums aliases (also known as "handles" or "screen names"). |
How do I link my profile to my forums posts?
| When posting a message on the Notary Talk Discussion Forum, you must highlight the box next to your name or alias marked “Add Link to my Profile” and you must NOT post as Anonymous. NOTE: In order for other users to actually see your profile, it must be visible. In other words, you must also display in ZIP code searches under the Find a Notary tab. This means you have designated yourself as a Mobile Notary in your profile and have NOT hidden your profile by clicking the “Hide profile from searches” box. |
What does "exceeded maximum allowed searches" error mean?
| I have purchased a Premier Membership and I am still getting this error under the Find a Notary tab. Why is this and how can I get more searches? All membership types are currently limited in the number of searches allowed per day. Notary accounts are more limited than others because searching is NOT a PRIMARY benefit of membership. (The foremost benefits are a] a personal notary directory listing, and b] supply discounts.) Asides, there is really no good reason for a notary to routinely exceed the number of searches they are allowed unless they are "checking out the competition," which we discourage. If you are NOT a notary and are exceeding the search limit, then your Notary Rotary account is probably not coded properly. Signing services, title and escrow companies, lenders, etc., have their own account types and should be searching under them. A basic signing service account, for example, will have access to considerably more searches and profiles views than any notary account. If your account is not coded properly, you must let us know using the Contact Us page. We will research your situation and respond accordingly. |
How do I add a forums alias / screen name?
| If you would like to use a pseudonym / handle / moniker / alias / screen name when posting to our forums, here's what you must do: 1) Sign on to your Notary Rotary account, 2) Click the My Profile link at the top of the page, 3) Scroll to the Forums Options section toward the bottom of the profile page and enter a screen name in the box next to Forums Alias, 4) Make sure the "Default Identity" option is set to "Forums Alias," and 5) Click the Update button at the bottom of the page. Make sure there were no update errors. If you were returned to your home page, your update was successful; if you are still on the My Profile screen, an error occurred saving your changes. One possible error is that the forums alias you chose was already in use. Next, keep in mind that your alias CANNOT be changed once it has been set. If you plan to post something you might regret later, DON'T. You will not simply be able to change your identity to disassociate yourself from a negative post. Once you have saved your alias, it should display as an "Author" option when posting new messages to the forum. |
What does the "unable to geocode" message mean?
| If you have recently registered or if you have changed your address under My Profile, you may see a message on your home page that reads: "Unable to geocode your address" or "Unable to find your address on a map" This means our system attempted to determine the map location ("geocode") of your primary address, but was not successful. This sometimes occurs if: 1) You have not entered a standard or valid address, or 2) Your address is in a new subdivision. If you see the message, please take a moment to confirm your Primary Address under the My Profile link. If you are certain it is a valid address and in proper form, you can probably disregard the message. If the system cannot find your address, it will defer to your ZIP code. Either way, you should still show up in searches. (Unless both your address AND your ZIP code are wrong or if there is another problem, such as the "Hide my profile" box being checked under the My Profile screen.) |
Can you send my supply order via Next Day Air?
| Yes. We can send your order by UPS, FedEx or DHL, using your account or ours. You must contact us in order to use one of these shipping methods. |
What if I receive an unsolicited password reminder notice?
| If you receive a password reminder or activation code from our system that you did not request, it means that someone entered at least one piece of YOUR account information on our Lost Password page when requesting a password or that your information was entered on our Registration Help page. Our system sent the requested information (password or registration data) to you; it was not provided to them. If you continue to receive account-related reminders that you have not requested, please let us know and we will research it. All reminder requests are logged and we are often able to determine who is requesting your information. |
Does Notary Rotary have a link exchange program?
| No, at this time, we do not have any type of formal link exchange program. However, notaries listed on our site may link directly to their Notary Rotary profiles using the PRO Link feature, available after logging in. To the extent those profiles may contain an outside web address, some degree of reciprocity is achieved. |