Posted by Clem/CA on 8/22/12 8:24pm
Msg #431542

FOR ALL THAT ORDERED PAPER !!!!!!!!!!!

I just called market place

888-999-3600. The ad should have read 500 sheets! I was the first to call and alert them. I am to get a credit for the amount paid and will get to keep the paper sent.... I called buy.com 1st, Japan I think, they gave me the market place number. I was told it was a mistake. GOOD LUCK!!! Call and demand you will get something!!!

Reply by MW/VA on 8/22/12 8:30pm
Msg #431548

That was my gut feeling, but I read the ad several times.

I'm certainly not paying $52 for 4 reams of paper!!!

Reply by Clem/CA on 8/22/12 8:31pm
Msg #431549

Re: That was my gut feeling, but I read the ad several times.

Call um I got full credit

Reply by Clem/CA on 8/22/12 8:35pm
Msg #431551

Buy.com Phone#

800-800-0800

Reply by JanetK_CA on 8/22/12 9:07pm
Msg #431574

Need to contact Tiger Direct to cancel order...

Their phone number is: 888-999-3600. In case you can't get through, here's their email address, per Buy.com: [e-mail address]. The guy I spoke to just a moment ago confirmed that they would only be sending a ream per $5.96 charged, not a case or "carton". I had no problem getting it cancelled, but I just ordered yesterday, so it hadn't shipped yet.

Reply by Teresa/FL on 8/22/12 8:37pm
Msg #431553

I called and was told I should refuse the shipment and they will issue a return authorization. After the paper is returned they will credit the charges back.

Reply by Linda_H/FL on 8/22/12 8:45pm
Msg #431557

Credit all charges back - including all the shipping?? n/m

Reply by Teresa/FL on 8/22/12 8:51pm
Msg #431564

Yes, that is what I was told

I ordered 10 and if that turns out to be 10 reams instead of 10 cases I can certainly get a better deal than $139.09 for a 10 ream case.

Reply by CopperheadVA on 8/22/12 8:43pm
Msg #431556

The ad is still up and it says "5,000 Sheets/Carton". If they are selling by the ream, then it should not say CARTON.

Reply by bfnotary on 8/22/12 8:47pm
Msg #431561

Well I can guarantee you that I will get them to honor that. I printed the ad, I have my receipt, I have my shipment confirmation. They WILL honor it, or I will turn em in for major false advertising and what ever I can.

Reply by Gregory/CA on 8/22/12 8:50pm
Msg #431562

I agree wi bfnotary. When a reseller errors and consumer ordered in good faith based on their advertisements, and confirmations reflect the items orders and credit cards charged, there is nothing, IMO, they can do about it. The least they can do is stop the advertisement immediately, take the loss, and move on. As for working for a manufacturer, this is what we have to do when we inadvertantly issue an error to our dealers.

Reply by MW/VA on 8/22/12 9:02pm
Msg #431571

I see disclaimer correction on ads all the time. Just saw

one the other day from Sam's Club about the misprint on the price of a laptop. No--I don't think they have to honor the price if it's misprinted in an ad.

Reply by BrendaTx on 8/22/12 9:05pm
Msg #431572

I think you are right, Marilynn. n/m

Reply by bfnotary on 8/22/12 9:06pm
Msg #431573

Re: I see disclaimer correction on ads all the time. Just saw

That may be the case, however, not only was it on the ad, It was also on the confirmation, and the shipment confirmation. They will honor it.

Reply by Gregory/CA on 8/22/12 9:11pm
Msg #431575

Here's the disclaimer - bummer

8. No Responsibility To Sell Mispriced Products Or Services. Buy.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Buy.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Buy.com shall immediately issue a credit to your credit card account in the amount of the charge.

Reply by BrendaTx on 8/22/12 9:15pm
Msg #431578

Re: I see disclaimer correction on ads all the time. Just saw

You undoubtedly clicked through terms of use or service during the purchase.

They admit an error.
They are refunding money and offering to solve the problem.
They are not baiting and switching.

I think that is an honest error.

Reply by Gregory/CA on 8/22/12 9:31pm
Msg #431583

Re: I see disclaimer correction on ads all the time. Just saw

I agree Brenda. It was too good to be true. Honest mistakes happen. Even to us notaries public. :-)

Reply by BrendaTx on 8/23/12 6:43am
Msg #431612

:) Would we agree to work for $10 if there

was a misprint in a confirmation that was not caught immediately? If they sent the docs to us after seeing the $10, would we have to honor it? If they told their friends about it, would we be obligated to honor it in the future to those friends?

I once listed a very rare book on Amazon that was worth $400+. I put $40. It sold immediately, of course. I contacted the buyer right away and explained my mistake. She was eager to pay the $400, I countered with $350 for her trouble.

If she had demanded the $40 price, I would have told her to open a dispute. Forget it. Good luck with that. Report me to the DOJ and the AG. One ad stated in error does not make a case of false advertisement.

Reply by anotaryinva on 8/23/12 7:38am
Msg #431619

Excellent point n/m

Reply by CopperheadVA on 8/22/12 10:35pm
Msg #431594

Ad says:

- List price $57.56 (what ream of paper costs $57.56???)
- 10 New for $5.96
- 5,000 Sheets/Carton

Reply by JanetK_CA on 8/22/12 8:46pm
Msg #431559

Somehow I had a bad feeling that that ad was too good to be true - but I did order a little bit, just in case. Now to try to get it reversed... Thanks for setting the record straight!

Reply by Yoli/CA on 8/22/12 9:32pm
Msg #431584

Put off ordering yesterday thinking "too good to be true." Today, when people were getting their shipping notifications, finally put in my order for 4 (cases, I thought).

Well, just now get back from signing and see the news! Called the number listed by JanetK CA above to cancel. No problem. The guy I spoke to was well aware of situation, cancelled order immediately.

Aw well ... it was worth a try. Back to Sam's Club for ~$45 for a case ...........

Reply by RickG/CA on 8/22/12 8:50pm
Msg #431563

Re: Just had a chat session. We shall see

it was confirmed that each carton has 5000 sheets.

Your transcript is shown below.
--------------------------------------------------------------------------------

You have been connected to Marlon Isagunde.
Marlon Isagunde: Thank you for contacting us today. You are inquiring about the item you purchased.
rickg: yes
Marlon Isagunde: Do you have the item number?
rickg: sku 208380857
Marlon Isagunde: This one does not show any information. Do you have a link?
rickg: http://www.buy.com/prod/208380857.html
rickg: although it was purchased thru buy.com, the confirmation states to contact tigerdirect for inquiries
Marlon Isagunde: It has 5000 sheets per carton.
rickg: so that's what I'm expected to receive 4 cartons of 5000 sheets each carton?
Marlon Isagunde: That is correct. That makes it 20,000 sheets in total.
rickg: thank you for the confirmation.
rickg: have a great evening
Marlon Isagunde: Is there anything else I can assist you with?
rickg: no I just wanted to be sure what I ordered is what I'm to receive. Thank you.
rickg: will a copy of this session be sent to me?
Marlon Isagunde: I already emailed you a copy of this chat.
rickg: thank you

Reply by Linda_H/FL on 8/22/12 8:53pm
Msg #431565

I took a phone call - from Al

They're canceling my order and crediting...

Reply by MW/VA on 8/22/12 8:54pm
Msg #431567

I just had a phone conversation with Customer Service

at Buy.com. They are contacting the seller, TigerDirect, to clarify the quantity, since the ad does indicate a "carton" and not a "ream". She said she'll call me or email me the status after they get it clarified. She also suggested we contact TigerDirect directly. Unfortunately, I knew I was dealing with a call center somewhere by the amt. of static on the line.
Good for you that you have a copy of the chat.

Reply by jba/fl on 8/22/12 9:14pm
Msg #431576

This is a new company, from Japan, that is an offshoot of a

popular Amazon-type place there. They changed the name for the US market. Hence, the foreign accents.

I talked with Buy.com first - they are going to investigate and will call me back, cancelling if not case.

I then called Tiger Direct and was told that my order was back ordered and would be taking more time before shipping. They have cancelled my order. I told them about both ads having very bad copy (Buy.com and Amazon) and that they needed to get better clarification.

I am not going to even attempt to argue about getting my cases vs. reams. Just not that important to me. Mistakes happen - if you order 10 cases and get one with 10 reams you are going to pay h*ll trying to get the other 9 cases. Just get your refund lined up - w/the possible 10 reams free w/complete refund. I don't think you will get much more...realistically speaking.

Reply by MW/VA on 8/22/12 9:18pm
Msg #431579

My take on this too. Could be a blessing in disguise,

since I don't have any idea where I would have stored 4 cases of paper. LOL
It's been interesting. Tested my "if it's too good to be true" monitor. I should always trust my gut, as they say. LOL

Reply by Joe/NC on 8/22/12 10:05pm
Msg #431589

Re: I just had a phone conversation with tiger direct cust

I just got off phone with tiger direct and they confirmed it is 500 sheets not carton.

they are going to get ad pulled and speak with the advertiser about this incorrect information. They immediately refunded my money and thanked me for pointing out the error.

Joe/NC

Reply by jba/fl on 8/22/12 10:18pm
Msg #431590

Same here - and, as they stated in ad, payments were/are not

processed until shipped/shipping time.

Reply by ikando on 8/22/12 10:22pm
Msg #431592

Re: Same here - and, as they stated in ad, payments were/are not

Unfortunately I chose to use PayPal to pay for the "case" of paper. That account has been charged for the full $13.06. I've sent an email request, but may also call to see if they'll refund to my PayPal account.

Reply by bfnotary on 8/22/12 8:55pm
Msg #431568

Rick could you please provide the number that you called?

Thanks!!

Reply by RickG/CA on 8/23/12 7:38am
Msg #431618

Re: Rick could you please provide the number that you called?

it was a chat session from the tigerdirect website

Reply by RickG/CA on 8/22/12 8:56pm
Msg #431569

Re: odd email of transcripts came from Amazon?!?! n/m

Reply by Smug/Fl on 8/22/12 10:35pm
Msg #431595

Geez I feel

like one of those low ball SS companies, do not want to pay anything so go for the cheapest deal I can get and look what happens.

Reply by docs1954CA on 8/22/12 10:53pm
Msg #431599

Re: Geez I feel

But we were giving them volume....

Reply by BrendaTx on 8/23/12 6:44am
Msg #431613

LOL. n/m

Reply by jba/fl on 8/22/12 10:57pm
Msg #431600

Fabulous analogy, metaphor or whatever - fantastically funny

There - that last is true.

Reply by docs1954CA on 8/22/12 11:00pm
Msg #431601

Has anyone seen Len? n/m

Reply by jba/fl on 8/22/12 11:17pm
Msg #431602

Check Amazon- he might be buying up all pitchforks, tridents

or other sharp objects. He might have believed Brenda and Hugh. LOL

Reply by Len on 8/23/12 8:27am
Msg #431622

Re: Has anyone seen Len?

I am here. I am not going to kill myself.If its mistake from BUY.COM and you can get your money back.First I want to see and open the box. I now its 7 pounds but never now.
Do not forget I am just a messenger

Reply by BrendaTx on 8/23/12 8:55am
Msg #431627

WHAT HAVE YOU DONE WITH LEN???

Who are you...where is his body?

Reply by bagger on 8/23/12 9:45am
Msg #431642

Now, that's funny! n/m

Reply by JanetK_CA on 8/23/12 1:10am
Msg #431608

Re: Fabulous analogy, metaphor or whatever - fantastically funny

I agree. All the frenzy was for trying to get something for a very low price that we all know is worth a lot more. From our personal experiences with the lowballers, we also know it's usually just not worth it!

Reply by MW/VA on 8/23/12 9:03am
Msg #431633

Exactly! Well said. I felt like that, too. ;-) n/m

Reply by ME/NJ on 8/22/12 11:31pm
Msg #431605

Old saying if it looks to good to be true..

what a PITA to get your money back, I had them cancel my order was told they need to contact 3rd party and will get back to me in 24 hours.. I called CC company and put a dispute on charges.

I'll get back my 26 bucks in the long run.

Reply by anotaryinva on 8/23/12 6:52am
Msg #431614

This should cover everyone

http://support.buy.com/app/answers/detail/a_id/850/kw/Marketplace%20guarantee

Ad is still up.