Posted by Mung/CA on 5/23/13 5:24pm
Msg #471044

HL-5470DWT - a few weeks ago someone posted a

message saying this printer would indicate that it was out of paper when in fact it wasn't. I searched and could not find the message, Anyone?

Reply by Yoli/CA on 5/23/13 6:37pm
Msg #471052

Msg #468800 n/m

Reply by jba/fl on 5/23/13 6:39pm
Msg #471053

Re: Msg #468800

Msg #468800

Reply by Robert/VA on 5/23/13 8:50pm
Msg #471068

I am having the same problem with my HL-5470DW. It also makes a clacking noise..very loud, sounds like something's going to break. (I had this problem with 2 of these same model printers, so I don't think it is a defect).
Any ideas on what could be causing the "clacking?!

Reply by Mung/CA on 5/24/13 1:59am
Msg #471094

TY all. found msg but didn't really answer my question....

I was, however, able to figure the problem out. Once again, thank you!

Reply by MistarellaFL on 5/24/13 10:10am
Msg #471120

Most likely the clacking is coming from a worn roller inside the machine itself that needs to be replaced.
Sometime soon, the printer won't pick up the paper.
Google replacement roller for your model.
They're sold aftermarket and provide instructions!

Reply by MistarellaFL on 5/24/13 10:27am
Msg #471123

Robert, here's where I sometimes get parts

http://www.precisionroller.com/paper-feed-components-for-brother-hl-5470dwt/products.html

Reply by Robert/VA on 5/24/13 10:48am
Msg #471126

Re: Robert, here's where I sometimes get parts

But MistarellaFL...this clacking can't be a worn part on my printer, as it is only 3 weeks old?!

Reply by MistarellaFL on 5/24/13 12:19pm
Msg #471140

Bad parts sometimes come on new equipment

Or, if your printer was reconditioned and not "new", it's replacement before sale might have been overlooked.

The symptoms sound like a bad roller/separator to me...
I have been using Brother lasers for 10 years and it is a common failure with them.

Either way, if your printer is warrantied, I'd send it back for repair or replacement.