Posted by First American ELS on 11/28/03 9:21am
Msg #317

Re: Message from First American Equity Loan Services, Inc. r

Re: Message from First American Equity Loan Services, Inc. regarding Victory Notary Association, Inc.

We are aware of and regret the ongoing problem many notaries maybe experiencing with payment for services rendered on our behalf through Victory Notary. This message is intended to demonstrate our commitment to resolving these payment issues directly to maintain a solid working relationship with the notary community and to protect our business reputation. This message shall also provide procedures for notaries to ensure they receive prompt payment for services rendered on behalf of First American Equity Loan Services, Inc.

So that we may promptly confirm payments due to notaries, the following procedures must be followed as soon as possible:

1. Please do not contact First American Equity Loan Services, Inc. via telephone. Phone calls will only cause additional payment delay.

2. Please only email to [e-mail address] or fax to 216-241-7948 all payment requests. Include the following information with your request to ensure prompt processing:

„h Written documentation that you provided services for us including closing date, borrower name, and borrower address.
„h Your mailing address so we know where to send payment.
„h Your social security number or employer identification number (¡§EIN¡¨)
„h The total amount of balance owed.
„h Your phone number (or the best way to contact you) in case we have questions.

3. Please do not call, email or engage in written correspondence with any other representative of First American Equity Loan Services, Inc. other than as instructed above. This type of communication only further delays the payment process.

4. Please do not contact individual borrowers or lenders seeking payment.

We provide this message to demonstrate our firm commitment to resolving and responding to this problem in a prompt and efficient manner. If you follow the procedures within this message, you can be assured your written inquiries will be responded to promptly.

Lastly, First American Equity Loan Services, Inc. is dedicated to maintaining its¡¦ business reputation with both the lender and notary community. We ask your cooperation to refrain from making unsubstantiated written or verbal statements regarding us or our customers. We do monitor these communications and, if necessary, we will take action to protect our name and business reputation.

Let¡¦s work together to solve this problem quickly.