Posted by Eliz/CA on 12/5/04 6:00pm
Msg #12767
An experience to share
In CA, I got a call from Outsource (NREIS) on Friday afternoon for a Monday 9am closing. Called borrower Saturday morning (Oregon area code and the only phone#) and found out it was a phone# turn fax# when no one answers. So I faxed a note to the borrower asking to call me. The property is in CA but the borrower was in Oregon. I wasn't concerned because I thought she may be visiting in Oregon and will return to CA by Monday morning. She calls on Sunday morning that she lives in Oregon and the property is in CA. She was upset because she wants a signer at her home in OR at 9 am Monday.
Now, I've got to call Monday morning (around 5 am) and inform Outsource (in PA) of the mix-up. I should have tried to call the borrower on Friday. I usually call the borrower within a couple of hours after receiving an order; but once when I did, a borrower was short with me - he said "I said it was ok why do I get so may calls."
What did I learn from this: Always ask the scheduler if the borrower's home area code is the same as yours or nearby. And if not, ask why not. It also helps to have another phone#.
| Reply by CaliNotary on 12/5/04 11:14pm
Msg #12780
I wouldn't even worry about it. It's not your fault that they assigned this to you incorrectly, and it's not your problem whether they find another notary by 9am to meet the borrower in Oregon. Remember, just because we're the ones who discover these types of problems doesn't mean it's our responsibility to fix them. And that you didn't call the borrower until Saturday doesn't change that.
I would have just left a voice message for Outsource over the weekend and let them deal with it. It's not like it's that complicated, I don't think it's something you need to explain personally - they're in Oregon, they need a notary up there for the signing, the end. Certainly not something I would wake up at 5 am to rectify.
| Reply by Eliz/CA on 12/5/04 11:38pm
Msg #12786
Thank you CaliNotary. I left a message this evening.
| Reply by CaliNotary on 12/6/04 12:37am
Msg #12798
Glad to hear it. Of course we should do what we can in these situations, but ultimately it's up to the companies to clean up their own messes.
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