Posted by Donna_CA on 12/16/04 10:36pm
Msg #13859

Closing Plus

Anyone have feedback on this SS in Costa Mesa? I was called only a couple of hours ago to do a refi tonight. No defininte time was set. I was to call borrower. Order confirmation stated "this borrower has to sign tonight."

Long story short, I could not reach borrower at home or cell number. All three numbers at the SS just rang. No one picked up and no voicemail. I'm new but don't know what else I could have done. I ended up sending an e-mail to the person who sent the docs letting them know what happened.

Reply by Joan-OH on 12/16/04 11:18pm
Msg #13870

I did my first one for them the other evening. Same as you, the order said "Must sign tonight". We signed about 7 pm and finished after 9 pm. No problems with the docs, but the borrower had a disability which made him take much longer to sign. I was glad I did not come down on my fee.

Don't worry about it. If you can't reach the borrower, there is nothing else you can do. If you printed docs, I would bill for that. I couldn't get a hold of anyone after 9pm Eastern, which would be 6pm their time.

Joan-OH

Reply by Donna_CA on 12/17/04 1:05am
Msg #13881

Thanks Joan for the response. Your information matches mine. The last time they called was 6:01. I know exactly because it's still in my cell phone log. Couldn't reach anyone after that.