Posted by Susie/OH on 12/11/04 9:20pm
Msg #13361

Question about An earlier Post "dam u notaries"

This person mentioned that Signing Companies keep score on the notaries that do business with them. Does anyone know how the scoring works? And, if you can find out your own score?

Reply by Jon on 12/11/04 9:33pm
Msg #13363

The person who made those posts very clearly demonstrated his/her intelligence(or should I say lack thereof). There is no "standard" of "scoring" notaries. I would imagine that each company keeps notes as to which notaies are worth hiring and those that are not. If you have questions, call the SS and ask.

Reply by Nd_WA on 12/12/04 5:20am
Msg #13368

I have no doubt but believed that somewhere in cyber space there exist a "secret forum" where ss or those who contract notaries can communicate with each other like we do here when we post a request for feedback on a company.

I personally heard about this from one company rep who wanted to recruit me a while back, when I try to negotiate for a higher fee before signing up with them. As for keeping a score/grade, I think NotaryPro and others have something like a 3 strike policy.

Reply by Bob/New York on 12/12/04 10:31am
Msg #13371

I Think if you keep doing the right thing , any signing service will keep using you.

Reply by mike/ca on 12/12/04 11:09am
Msg #13373

yes i work for notary pro occ and they do have a three strike policy.

Reply by CarolynCO on 12/12/04 11:13am
Msg #13374

I also believe it's OK to tell a signing service that you are unable to do a certain signing for them. Don't beat yourself up. We can't be everywhere or do everything. They aren't going to blackball you because you are unable to do one signing for them. They will call you back.

Reply by Glena/NV on 12/12/04 1:15pm
Msg #13379

Yes they do!

I received a surprise email from one of my signers yesterday. The email said that the signing service that used me has called to inquire about the quality of my service. He said that he rated me as professional and that my overall performance was excellent. I just did not know about this, but that proves that yes, they do!

Reply by TJ/SoCal on 12/12/04 3:18pm
Msg #13381

Re: Yes they do!

I have had a few companies tell me up front that they will be calling the signers to inquire about my professionalism, etc. and then had it confirmed by the borrowers that they were, indeed, called.

In addition, I have had many signers for whom I had performed a loan signing for a year or so ago, specifically request that I be called to handle their new loan. I have also been told by signing companies that they call me when they get a new client because they want it done right and they are trying to make a good impression with their new clients.

Therefore, yes, your work and reputation is noted. It is the most valuable asset you have in this business or any other service-oriented business. My advice is to always dress professional, act professional and courteous, and check your work, then check it again, and then again.

I have had many signers act surprised when I do the job right -- they are surprised when I actually give them an oath, they are surprised when I don't accept invalid IDs (the other notary did is always the response!), even more surprised when I assist them in resolving the situation (credible witnesses), they are surprised when I double check the docs at their home, ensuring that all docs have been signed AND notarized properly (not notarized at home later), they are surprised when I ensure that their copies of the RTC are conformed to the one sent back in the package... the list goes on. Me? -- I'm still surprised that so many notaries out there don't bother with any of those things and then wonder why their business isn't growing and they don't get called back.

Reply by Susie/OH on 12/12/04 6:05pm
Msg #13385

Another Question??????

I have just started in the signing business, and have had 4 signings. I have only accepted 1 per week. (turned down about the same amount) 3 have been overnight and the other e-docs. I have already received payment for one. I have not had any calls about my work from the companies. Good, bad or indifferent. Is this OK?

Reply by Ted_MI on 12/13/04 7:33am
Msg #13401

Re: Another Question??????

Susie,

My understanding is that as a rule of thumb if you don't hear back from signing companies you probably have done an alright job. I believe as a matter of course signing companies normally only get back to you if there is some major problem.

So why only one a week?

Reply by Susie/OH on 12/13/04 10:26am
Msg #13416

Re: Why to 1 a week

Because this is not my day job, and I want to take it slowly as to not mess something up real bad. I learn for you on this board. Which I really enjoy.

Reply by Lawrence Goodwin on 12/13/04 10:39am
Msg #13425

Re: Why to 1 a week

Susie
You have our permission to step it up to two.

Reply by Ted_MI on 12/13/04 7:39am
Msg #13402

Re: Yes they do!

TJ,

Making sure that the borrowers' copies conform to the original ones is an excellent idea. And I believe that it is something that all nsa's should do. I always insure that the two dates on the original rtc's are also on the borrowers' copies. Because it seems to me without these dates the borrowers copies of the rtc are rather useless.

Reply by Maureen/nh on 12/12/04 8:28pm
Msg #13388

Re: Yes they do!

I got a call from a lender the other day. She asked how the signing went. I said very well and that the borrower was very nice and had a lovely home. The lender then said :well the borrower was very happy with you too and I just wanted to call to tell you. Made me feel special.

Reply by BrendaKhan on 12/13/04 10:20pm
Msg #13494

Re: Yes they do!

In most of the closings I have done there is always a follow up request form for the borrowers to fill out. It clearly states the lender will be following up with a call in regards to the loan terms and the process. This states to me they will be asking about the notary to the borrower.
I have several repeat companies and have been requested specifically on 2 seperate occassions where the borrowers refused to sign, changed lenders and wanted me to close them.
Do your very best and go that extra mile for the borrower and the company that hires you, it does pay off! Bk-FL