Posted by Tukai Sen on 12/14/04 8:36pm
Msg #13643
Richmond Title
It was brought to my attention that there were notaries concerned about receiving payments about closing they did for Richmond Title. I have contacted via this website or phone every individual to have their concerns addressed and fixed. This includes Kari Welch(HI) via message board and Hugh Nations(TX). It was determined that the closing that led Mr. Nations to have some very negative remarks about Richmond Title were indeed that of a completely different company. We spoke about it over the phone and the one outstanding bill he did have, he never billed us for. I have asked him to fax me personally the invoice and I would see that the payment is sent to him. If any notary ever has a problem with a closing that I schedule, feel fre to contact me via message board or telephone. Thanks
Tukai Sen
Richmond Title
1-800-945-8809
| Reply by BrendaTX on 12/14/04 9:26pm
Msg #13648
Mr. Sen:
(Please overlook my mistake if I have misinterpreted your gender. It is unintentional if I have done so. I am unfamilier with the usual usage of your name, and whether it applies to male or female.)
If you can address the following problems, I would very much like to work for your company based on recent reports I have read since you have engaged in recent forum discussions with notaries.
Several months ago, I was eager to work for Richmond Title, and was contacted several times for assignments, but which were assigned, then cancelled. I'd be promised to be the one called back, but never was.
In two situations, I was called right back after being cancelled and asked to be back "on." By then, I would be on my way to another assignment and could not do it. I never did work directly for Richmond Title during that phase.
Thereafter, I was then contacted by a signing company who informed me of a change in policy of scheduling notaries in Richmond Title when I refused signings based on previous experience. I agreed to do signings, and then, the exact same thing started over.
Finally, I did two for your company through the referenced signing service. Payment is not the issue with me in this post because I *have* been paid.
However, the problem that made me reluctant to take future Richmond Title signings again after a couple with the above-mentioned signing service was arriving at a signing, finding that another notary called the borrower right before I arrived to schedule my signing for the next day.
I have been called since by Richmond Title, and by two signing companies, to do signings, however, have feared that I would only be re-tracing steps as stated above.
The problem (other than the obvious one with the extra notary involved) is that the one of signings being repeatedly scheduled and cancelled by your company, or by a signing service acting on behalf of your company.
I am not against working for any good company which understands that it is harmful to schedule me and cancel me repeatedly, thereby causing me to lose other assignments. I don't mind a last minute signing if I am available. Work is work!
I don't mind Ameriquest signings, which is what I was previously requested to do by Richmond Title -- if the borrower is aware ahead of time that I have little control over the arrival of the documents, and that I am at the mercy of the company providing the docs (title/lender) to get to them with their loan instruments.
However, I live with the people that I am serving--Bryan & College Station is a good sized area, but also one with a small town atmosphere, and, with multiple networks which overlap in business.
I find it's not good business to create this kind of an image with my business and community neighbors. But, I know if we could work out some of these situations that it would be of benefit to both my business and yours, since I have been called by both your company and a signing service for the same assignment.
I would very much like to work for your company, and I would like to be a big endorser of Richmond Title in the notary community. But, at this time, I am wary of taking your assignments based on previous experience.
Perhaps due to a rapid growth period, your company has been through a re-structuring which is now leveling. If such is the case, I'd love to be one of the NSAs who serves you. But, beforehand, I'd like to be able to understand if there is opportunity which will yield more than scratch-outs on my schedule before I move Richmond Title onto my list of clients that I'll say "YES!" to immediately.
Thank you for coming onto the forums and discussing situtations with the notaries--I am grateful for you giving us, and me this opportunity to explain this to you in an open setting.
Sincerely,
Brenda S. Stone
www.TexNotary.com
Serving Bryan-College Station, Texas
| Reply by Bob-Chicago on 12/15/04 10:41am
Msg #13689
Note to Brenda
Your posts are getting way too short
You may need to cut back on your signings so that you will have sufficient time to write longer posts
Just got the wonderful news of another grand daughter on the way
Happy Holidays,
Bob
| Reply by HisHughness on 12/15/04 10:50am
Msg #13691
Re: Note to Brenda
Bob-Chicago suggests to BrendaTX:
***Your posts are getting way too short
You may need to cut back on your signings so that you will have sufficient time to write longer posts***
As a strongly recommended alternative, Brenda, all of us here at NotRot suggest you simply e-mail to Bob those longer posts he is requesting. While you're at it, you should copy him with all of your posts to GMN and the Signing Registry, and, as time permits, also send him for his records all of your previous posts here on NotRot.
| Reply by BrendaTX on 12/15/04 11:51am
Msg #13696
Re: Note to Brenda
Hugh advised: "As a strongly recommended alternative, Brenda, all of us here at NotRot suggest you simply e-mail to Bob those longer posts he is requesting. While you're at it, you should copy him with all of your posts to GMN and the Signing Registry, and, as time permits, also send him for his records all of your previous posts here on NotRot. "
Thanks for the suggestion, Hugh. Bob can look for 3 bank boxes of my posts to be delivered to him soon.
I have downloaded all those suggested items onto CDROM for him to have digital reading at his leisure. My pop email server started smoking and I was threatened with being disconnected, so I decided this was an alternative.
| Reply by Bob_Chicago on 12/15/04 12:47pm
Msg #13701
Look forward to receiving them but note below
Please note my NEW e-mail address for these posts
[e-mail address]
If you wish to deliver in person, just drive aroung Austin yelling my pseudonym, "HEY HUGH"
| Reply by BrendaTX on 12/15/04 11:45am
Msg #13695
Re: Note to Brenda
Grandpa Bob said: "Your posts are getting way too short."
Early on I learned to be clear on every detail when I posted, else I'd get nipped by the bigger dogs for "assuming" that readers would know to apply common sense and logic to anything I contributed.
It was probably a good lesson, but I sure get a lot of flack for it.
Good thing I have the newest styles of NSA Flack Jackets to wear.
CONGRATULATIONS on the baby!
| Reply by HisHughness on 12/14/04 10:25pm
Msg #13653
I promised Tukai I would post this last night, but just wasn't up to it. And by the time I was ready to post it today, I had a techy in who preempted my computer all day. Besides all that, I'm terminably embarassed by what I have to report, and I just couldn't drag myself to the computer to punch it out.
A while back I responded to a post about Richmond Title Co. with my own complaint, that Richmond had refused to pay for a signing that I went to and the borrower balked. I was especially ticked because the borrower didn't speak English and I don't speak Spanish, and there was no interpreter (calm down, Paul; that's acceptable in Texas). That she didn't speak English should have been apparent to someone before I showed up on her doorstep.
The story is all true, except for one minor detail. It wasn't Richmond Title Co., it was Reunion Title Co. Both are Texas companies, and both start with an "R," and both have a vowel as the second letter in their name, and both are multi-syllabic, and both have less than 10 letters in their name, and none of that justifies mixing them up.
What makes the mistake even more egregious is that Richmond recently took on board both Tukai and Spencer Snider, who are fine fellows, the apples of their mothers' eyes and a godsend to women, children and lost puppies. I have worked with Tukai and Spencer at their previous post, and can recommend them both as upright, forthright and I hope no longer uptight after this apology. If you're not in their database, you might want to send them off an application.
If you're not in their database, and you are a signing agent in Austin, TX, I would most definitely suggest you send them an applicaiton. I personally know they are looking to fill at least one vacancy in their signing agent ranks.
| Reply by PAW Notary Services on 12/15/04 8:17am
Msg #13674
HisHughness piped up with: "and there was no interpreter (calm down, Paul; that's acceptable in Texas)"
So, please explain, in Texas terms if you wish (so a Harris County visitor from Brazoria County) how the notary is to communicate with the signer such that a full understanding by the notary that the signer understands the document and is signing under their own free will.
| Reply by HisHughness on 12/15/04 8:36am
Msg #13680
Paul asks:
***So, please explain, in Texas terms if you wish (so a Harris County visitor from Brazoria County) how the notary is to communicate with the signer such that a full understanding by the notary that the signer understands the document and is signing under their own free will.***
The same way that it is done in court proceedings all over the country and all the way up to the U.S. Supreme Court, on those rare occasions when the Supremes actually sit as a trial court: through an interpreter.
| Reply by PAW Notary Services on 12/15/04 8:50am
Msg #13681
But you said it was accepted in Texas that if the notary does not speak the same language as the signer, no interpreter was needed.
>>> "I was especially ticked because the borrower didn't speak English and I don't speak Spanish, and there was no interpreter (calm down, Paul; that's acceptable in Texas)." <<<
So, again, I ask how the notary is to successfully communicate with the signer when a common language or medium doesn't exist. You said the courts use interpreters but imply that the notary doesn't have to.
| Reply by HisHughness on 12/15/04 10:44am
Msg #13690
Point taken, Paul. (Note I said the point was taken, not appreciated, dang it.)
I should have phrased that more carefully. What was meant was that interpreters are okay in Texas; the affiant and the notary do not need to communicate directly.
| Reply by sue on 12/15/04 11:25am
Msg #13693
same in PA - you can use a translator
| Reply by PAW Notary Services on 12/15/04 12:25pm
Msg #13698
Ah, now it makes sense. TX, like FL and many other states, allow the signer to communicate with the notary through an interpreter. (CA doesn't allow it, though. At least, that's what I've been told.)
| Reply by Jon on 12/15/04 3:17pm
Msg #13709
Paul,
The 2004 CA notary Handbook on page 16 states:
"When notarizing a document, a notary must be able to communicate with their customer in order for the signer to either swear to or affirm the contents of an affidavit or to acknowledge the execution of a document. An interpreter should not be used, as vital information could be lost in the translation. If a notary is unable to communicate with a customer, the customer should be referred to a notary who speaks the customer's language."
With that said, I have not been able to locate any actual statutes indicating the same. However, as long as they print it in the official handbook approved by the SOS, I will abide by it.
| Reply by Bob-Chicago on 12/15/04 10:22am
Msg #13687
Non-English speakers
If the borrower does not speak any English, just talk very loudly and over-enunciate
Seriously, in Illinois, a notary may not take the ack of a person who does not speak or understand English unless the nature and efect of the docs is translated into a language which the person does understand
If the signer is blind, the notary muse read the doc to them
| Reply by RON/VA on 12/15/04 9:54am
Msg #13685
Does Richmond Title do signings in Virginia?
| Reply by Tukai on 12/15/04 1:08pm
Msg #13703
We do a few closings in VA, I can send you out an application and a request for a W-9 form(please provide me an email address Ron/VA). The fees on the standard application are negotiable. Hugh Nations is good in my book, I have carried a pocket knife he sent me 1 1/2 years ago on my key chain still. Thanks
Tukai Sen
Richmond Title
1-800-945-8808
| Reply by PAW Notary Services on 12/15/04 2:19pm
Msg #13704
Tukai,
Do you by chance do closings in FLorida too? There are a lot of exceptionally well trained notaries that can do an excellent job for you.
Email: [e-mail address]
| Reply by Tukai on 12/15/04 2:28pm
Msg #13706
Yes we do, I am forwarding you an application that you can return with your fees and services that you offer. Thanks
Tukai Sen
Richmond Title
1-800-945-8808
| Reply by Derrick/MT on 12/15/04 3:03pm
Msg #13708
Do you by chance do anything in Montana?
Email me at [e-mail address]
| Reply by Tukai on 12/15/04 3:53pm
Msg #13712
We have done a few closings in Montana as well, so I have sent you an application. I will check the forums multiple times daily too see if anyone is interested in doing signings and to take care of anything that maybe going wrong. Thanks
Tukai Sen
Richmond Title
1-800-945-8808
| Reply by HisHughness on 12/15/04 8:39pm
Msg #13740
Tukai, do you do any closings in New Zealand? Seems you do them everywhere else.
The way my Beautiful & Talented Estranged Wife is behaving, I may be available for work there shortly.
| Reply by Glena/NV on 12/15/04 11:45pm
Msg #13765
I have done some signings for you in Las Vegas, NV but not very often do I get them. Do you do a lot of signings here and if you do, could you please send me more orders? I have never had any problems with getting paid and I am not complaining because of that. I am compalining because I do not get a lot of orders...please, keep me in mind whenever you have singings in this area. Thanks!
| Reply by Bob-Chicago on 12/15/04 10:16am
Msg #13686
I Lke Them
I have been working with the Nashville, TN office ( I assume they are the same Co) for some time.
I have been very happy with all aspects of the relationship
I would also ask them to forgilve Hugh. I believe that he is basically a good person, except for his thinking that all of these "R" name companies are the same.
| Reply by Charm_AL on 12/15/04 10:25am
Msg #13688
Re: I Lke Them
I'm in Northern AL if you need 
|
|
