Posted by clueless on 5/27/04 11:03pm
Msg #2420

$5.00 bill

I returned an email pkg to its proper location, but rec'd a call to ask if I would "eat" half of the extra cost for this return pkg because the overnite carrier charged an extra $10 because I filled the sender info in with the same info as the recipient info.....

didn't make any sense to me as to what difference that makes, and some companies have instructed me to do just that, so that i don't incur the fee in the case the acct # is incorrect..... just wondering what you all think my answer should have been........personally, i told them, i think it's an issue between them & the o.c..., but they wanted an immediate yes or no from me....even after i offered to call the carrier because i thought it was really stupid....

Reply by annonymous on 5/27/04 11:16pm
Msg #2424

Explain to the company who incurred the $10 fee, that if they would have provided return information in the first place, you would not have been forced to send the package back the way you did.

Because time is of the essence and getting loan packages back is of top priority, you felt it more important to get the package back immediately.

In the future, ask for return info. if not offered. Especially re: edocs.

Reply by CA_Notary on 5/27/04 11:22pm
Msg #2429

What overnight carrier charges ten bucks for something like that? And how on earth can they justify the extra charge?

Reply by annonymous on 5/27/04 11:31pm
Msg #2433

Fed ex does for having to look up the client's account number. The $10 is the additional fee.

Reply by clueless on 5/27/04 11:38pm
Msg #2437

the acct #was clearly written on the overnite bill, everything on the bill was clear, i just entered the same info on both sender & recipient... ( and it wasn't fed ex )

Reply by annonymous on 5/27/04 11:40pm
Msg #2438

I would then request why the $10. I think that would be a reasonable request.

Reply by ej1 on 5/28/04 12:39am
Msg #2441

As a former investigator for a major o.c. I have been one of the individuals who have had to track packages down all over the world due to not having an address input properly as 'sender' and 'reciever'. You wouldn't believe the man hours that it takes to track a package that somehow gets lost in between origins and destinations and then also when some how half the tracking number comes off and you are trying to go by the addresses to find out what center something might be in when you can't track it through the system's databases and are trying to go by the addresses. think of all the million of packages that are being shipped through these companies. I for one would always ask for an acct number to input on the package. For safety sake, you can call the '800' number just to ensure that it is a 'good account or an active one' before you send it out. If it isn't, make sure to call them and have them to call the o.c. to put the cost on their credit card and schedule a pick up for the package. that way YOU are not paying for it.

Reply by CA_Notary on 5/28/04 4:03am
Msg #2445

I think calling the overnight carrier to verify if an account number is good is way over and beyond our duties as signing agents. I expect to be provided with an accurate shipping number; if something is wrong with the shipping account, it's not my problem and I am not going to get involved trying to fix it.

If I am not provided with a pre printed label, I am very careful about making sure I put the address and shipping number down correctly. Once I've done that, and provided the signing service or title company with a tracking number, my part is done. If there is a shipping problem they can deal with the shipping company directly.

I generally do not put my return address on the packages, simply because I don't want to be involved with any problems. I've had other signing agents tell me that they've received bills for shipping due to account problems and I'll be darned if I'm going to get stuck with a shipping bill for loan docs!

Reply by Joan-OH on 5/28/04 7:25am
Msg #2452

I always put the borrower's address on the return address line. I figure if it can't be delivered to title for some reason, they should go back to the borrower.....they are their documents. Additionally, if for some reason, the charges are reversed to the borrower, you better believe a call will be made to the loan officer and it will be taken care of, pronto!

Joan-OH

Reply by ej1 on 5/28/04 8:38am
Msg #2456

That is the best way to handle that situation for sure! Once you have witnessed the signatures and put it in the care of the O.C. your job is complete! It is back in the two main parties, the lender and borrower! I had a borrower to call me just the other day to tell me that the lender just called her to say that he hadn't recieved the loan package... lol... gave her the tracking number I had on file and told her to call him back. After the call, and with me having the past postion of package investigations, saw exactly where it was. Not my problem once that package leaves my hands except for the fact IF they want to say that since they can't find it within their own staff (whoever signed) that they are not going to pay for the notary charges!@!!!!

Reply by clueless on 5/27/04 11:34pm
Msg #2436

i have no idea how the o.c can justify the charge....i really think they (o.c) made a mistake, but was told by the ss they don't have time to call the o.c. and check out who, why and when of the matter , just whether i would pay 1/2 or not.....also, i jumped through hoops to get this email loan signed (it was originally scheduled for 7 pm, but of course, docs were late, so i had to tack it on to the end of my schedule (11:00pm)...i was in and out checking for faxes,emails phone calls re: this signing......literally walked out the borrowers door @ 12m....i just couldn't believe the company would even think of calling me, knowing i did all this to make sure the loan was signed...sometimes i think these companies are clueless as to what we do for them.....or am i clueless for thinking their clueless???

Reply by Sylvia/FL on 6/1/04 11:49pm
Msg #2569

Your answer should have been "Not just no, but H*ll no!
I always put the recipients name as the senders name when I have to make out the labels. I have been billed in the past for packages, and I don;t intend to go through the hassle again - because even when you have the company re-billed, Fedex charges you $10 for rebilling.
So, I don't leave anything to chance.

Strange, because when I get a return envelope in the packages, they invariably have the company name as sender as well as recipient.

Which o.c. was it?