Posted by hishughness on 5/12/04 5:58pm
Msg #1976

e-mail packets

I wonder if anyone else has the same problems I do with e-mailed packets. Some time back I stopped accepting any for me to reproduce because of a myriad of problems, and now have all e-mail packets sent to Kinko's. However, one problem keeps recurring. Lenders and title companies continue to push the deadline for me to get the documents.

My guess is that lenders and title companies that use e-mail do so largely not because it is a technological advancement, but because it gives them a larger window to produce the documents. The problem is that they expand even beyond that: I have a closing in a little over an hour, and the documents just now are being e-mailed to Kinko's.

That sort of thing causes several problems, not the least of which is that it can really screw up a schedule if you haven't programmed in a trip to your office or to Kinko's to pick up a late-arriving packet.

The client pays well, and I hate to lose them, but I have told them that if I get any more packets an hour and a half before closing, there won't be a closing. I also told them they need to insist that their lenders display the same level of performance, with respect to timeliness, that is expected of a signing agent.

Does anyone else encourter this, and does anyone else have suggestions for an effective way to handle it?

Reply by PAW Notary Services on 5/12/04 11:11pm
Msg #1982

Hugh, it's a tough decision sometimes, but then again, there are times when you have to be tough. Set a "drop dead" time that docs have to be available or the signing will have to be rescheduled or done by someone else. I've done this a few times with major clients and have not had any regrets and didn't loose them either. But now, they know that when I say "docs have to be in my email inbox by 3:00 PM", that's it. I don't like loosing any more than the next guy (or girl), but, it isn't worth the aggravation all the time. If you hold your ground, they will respect you for it. :)

Reply by hishughness on 5/13/04 12:04am
Msg #1983

I was on the verge of telling this title company I would accept no more e-mail assignments of any sort. I may still do that, but I like the idea of setting a deadline understood by all the parties. The problem would arise, I fear, when the lender is not informed of the deadline and tries the last-minute routine. Thanks for the suggestion.

Reply by Lawrence Goodwin on 5/13/04 2:05pm
Msg #2005

Hugh
I also have set a time limit for all six of my major clients. Documents must be in my mail box two hours before the appointment, or there is a $10.00 reschedual fee. might work for you?? I might also recommend (some ss's baulk when you do this) is to contact the lender nad inform them of the deadline.

Reply by Liz/MD on 5/13/04 3:00pm
Msg #2007

I always ask the signing co. who is the lender. Some lenders are always late. When I hear a name that is always late I suggest that we tell the lender that the closing is scheduled 2 hours before actual time. This has helped me.

Reply by Anonymous on 5/13/04 4:27pm
Msg #2012

Could you share which lenders are habitually late?