Posted by Cindy on 10/24/04 10:53am
Msg #10387

Accusignings (Nightmare Sign Service) long post

I would like to first off say I try not to "bash" anyone. But when I have a very bad experience with a company, I feel I need to notify fellow notaries. Accusignings called me for a signing last Thursday edocs signing scheduled for Fri. $75 fee. I went to my email to print docs and I had 4 seperate pdf files to print. (Thought it was odd, since I usually get 1 large pdf file) I proceeded to open and print. Well it was printing choppy ex: Ac c u ss i ng s I notified them by email since it was late at night of the problem. Fri I received no call-email from them re the problem so I called. Well I guess they scanned the docs from a java program to pdf. But it was my machines problem, so I set up my Laser to print-which was almost out of ink..Still didnt work. So I had to download a program called "Secure Send It." Nevertheless, still didnt print right, ok so it probable was my printers, but I was confused since I never had problems printing edocs before. This is the gas part of this story, I called the borrowers to tell them of my dilemma, I guess they had the borrowers copies Fed Ex to them from Accusignings and their Interest Rate was not right and they wanted a Fixed not ARM. So I didnt have to worry about printing they wouldnt of signed anyway! and why didnt Accusignings just Fed EX me the docs also???? May I also say Accusignings have called me by now 10+ times and the Loan officer 2x's to bitch me out. Next day Saturday 7am bright and early Steve from Accusignings starts calling my cell, home, and business line-hey thanks for the wake up call Steve! Wanting to know what is wrong.. why I cant print the docs...informed me new docs will be in my email this morning to print, told him I cant print the docs! He suggests Kinkos etc. I inform him the closest print shop is 80 miles away round trip and it will cost $20. Ok so flip the bill for us then..what?
Well I proceed to go on with my morning had plans to get the kids flu shots...At noon I had approx 15 calls on my cell phone and voicemail. Stating sarcastically "were you in an accident? the borrowers have been waiting to sign since 10:30 this am" Need I say I asked Accusignings when does the borrowers want to sign? and Steve's sidekick told me to call the borrowers to set up the time. Guess Accusignings did that for me, and forgot to tell me! So again I called Steve (all of these calls are long distance) He proceeds to tell me I am unprofessional, I should of drove 80 miles round and paid for the doc prints and made the 10:30 signing. I guess they think I am Superman and can fly since the docs where not in my email til 9:30am. I told him no he is unprofessional, not understanding in his thick arrogant head that I couldnt print the docs two days ago, and I am not going to drive 80 miles and pay $20 for a $75 signing that I wouldnt get paid for in another month anyway. He told me that the loan officer has been calling him/stressing him every 15 min and that I represent him, I told him that I am not going to represent him, nor argue with him. I cannot do the signing and just hung up. So I guess by communicating with them, telling them I could not print the docs, refusing to drive 80 miles etc, and having a life outside of their scheduled signing I am unprofessional? I did call and leave a message with the borrowers explaining that I could not print the docs and I informed Accusignings of this from day one. Because I am sure Accusignings informed them and the Loan officer of my unprofessionalism. On top of all this I never received a confirmation of signing and Fed ex bill # to send the docs in my email! What a nightmare! It is unbelievable how some signings can go so smooth, and then there are demanding, Unprofessional signing companies like Accusignings out there. So Beware and thank you for reading my long post.
Cindy-ABM Notary

Reply by AGENT: CONSIDER THE SPACE BAR! on 10/24/04 1:21pm
Msg #10395

Attempted to read your nightmare, but it was one. Ever hear of hitting enter to create what are known as "paragraphs".

Accusignings have to get it together or they too will be on their way out. Too bad because especially Barbara seems delightful to work with.

Reply by Cindy on 10/24/04 3:55pm
Msg #10404

Why does everyone here seem to bash everyones typing/spelling etc? I type the way I type. No.. I dont consider the space bar, spelling, etc...because I like to piss off people like you that are to worried about grammical errors, paragraghical phrases, and verb pretenses. Instead of the real meaning of these posts..to inform everyone about the good and bad companies, and educate about the notary profession!

Reply by Maureen/nh on 10/24/04 4:57pm
Msg #10409

I think he was just trying to be kind and ask you to be kind to the readers of your post.
You had a lot of valid points to make, but it looked like one long sentence.

It is really hard to read that on a computer, especially if you have a small screen.

Reply by HisHughness on 10/24/04 7:10pm
Msg #10415

Cindy asked:

***Why does everyone here seem to bash everyones typing/spelling etc? I type the way I type. No.. I dont consider the space bar, spelling, etc...because I like to piss off people like you that are to worried about grammical errors, paragraghical phrases, and verb pretenses. Instead of the real meaning of these posts..to inform everyone about the good and bad companies, and educate about the notary profession!

It irks me, Cindy, for the same reason that you would get irked if the drivers on the road with you kept their turn signals on all the time, blared their horns without let-up, blinded you with their bright lights, overdid the accelerator and underdid the brake, etc. A car is a tool for transportation; if you're not going to use that tool properly, you should not expose other people to the misuse. Find a vacant parking lot to drive in.

Likewise, language is a tool, a tool for communication. If you are not going to use it properly, then don't expose other people to your misuse of it. Which is a non sequitur, since the entire purpose of language IS to expose other people to it.

For my purposes, though, since you seem unwilling to accomodate my desire to understand what the hell it is you're talking about, I think I can solve both your problem and my problem. I just won't read your posts. That should take care of it quite handily.

Reply by Cindy on 10/24/04 9:27pm
Msg #10422

Hugh, I kindly agree with you, I've always thought your posts where sarcastic in nature and I have not read any of yours for quit sometime now. I was not looking for any feedback in nature, other than to express a point about Accusignings to all notaries out there.
In all instances, I could humor you Hugh by typing in shorthand or perhaps Nursing documentation? and totally get off the point of what is intended about this board. This is Not typing 101 but to educate the notaries about good and bad companies.
As I stated here before I am not out to bash anyone, but it seems everyone else here gets off on it.
We are here to be professional. Sorry everyone dislikes my post so much. I'll just stay clear of this board and not bother anyone about any issues or education I come across in the Notary services.

Reply by CaliNotary on 10/24/04 11:06pm
Msg #10429

When you post on a public message board you ARE opening yourself up to feedback, whether you're looking for it or not. That's the whole point of these things, to create discussion, not just post statements. If you don't want feedback, don't post here.

Several people have made their point to you quite nicely. Too bad you're too pigheaded to take it for what it's worth. If you'd rather pout and tell us you won't be gracing us with your presence anymore rather than consider that if several people mentioned it there must be some validity to it (and I thought it when I read it, I just didn't comment on it) YOU'RE the one who will be missing out. Trust me, we'll survive quite well without your input, especially when it's formatted as poorly as you've written it.

"We are here to be professional". You really think writing skills aren't part of being professional? Getting hurty feelings and saying people are "bashing" you because they pointed it out to you is professional? You really might want to reconsider your definition of the word.

Reply by Cindy on 10/25/04 11:21am
Msg #10454

Thank you for your input.

Reply by Maureen/nh on 10/25/04 12:07am
Msg #10432

Hon, the point everyone is make to you is that you are not educating BECAUSE you are not communicating,

Reply by Joan-OH on 10/24/04 9:35pm
Msg #10423

Hi Cindy

I read your entire message that you posted. But I will say, it was not easy. It's not like reading it on a piece of paper. It's harder to go from line to line with no paragraph breaks. Many times I started reading the same line over again. This just makes it difficult to read your post and I think that is all anyone is trying to say. It just makes it easier to read when it is broken up a little. As for spelling, punctuation....as long as I can understand what you are saying, I don't care.

I think your post had value. But if it is difficult to read and people don't read it because of this difficulty, the value is lost. The same goes for people who use all caps. That is also very difficult to read.

Joan-OH

Reply by Anonymous on 10/25/04 2:03am
Msg #10436

To Everyone,

When people post here, they are not asking for any of you to critique their spelling or punctuation. I myself often make many typos when I am in the forums late at night or when I am typing fast. However, if I am posting something, I don't want 85% of the thread to be made up of corrections. I want constructive answers, that actually have to do with the CONTENT of my post, as I'm sure Cindy did. If the spelling irritates you, stop reading. Find something else to look at. But don't come on here and put somebody down. It is rude, is childish, and most of all...it gives a negative message to people. It says "Hey, if your posts aren't perfect, we don't even want to hear from you".

As for Cindy, sorry about the crappy deal with Accusignings. That guy Steve was just pissed because he was disorganized with the docs and his communications with you, and when the sh*t hit the fan, he was upset that he was the one being held responsible.

Better luck next time!

-SFX_ca

Reply by CaliNotary on 10/25/04 4:49am
Msg #10437

What you want or what Cindy wants is irrelevant. When you post in here you're inviting us to reply in any way we see fit. And if a bunch of people tell you that your post is hard to read because of the way you typed it, you'd do well to take heed instead of being offended.

Reply by Cindy on 10/25/04 11:23am
Msg #10455

Thank you for your post you have made me feel better about the whole thing here. I hope everyone reads your feedback.
Cindy

Reply by Mary on 12/18/04 2:37pm
Msg #14034

Barbara is very nice, however, when you accept a signing from them you will
get several calls. It is very annoying especially since we have more than one
signing to do. They are not satisfied with one update, they call you over and over and over.
They say it's the loan officer bothering them, but I am not so sure about that.
I am still waiting for some payments that were not complete, they forget to pay when you
have to go back for something that was their fault and even then they hound you as if it was your
fault they forgot to put a certain document in. Yes they scan their docs sometimes and
and then it takes forever to print them out. Not your fault, not your printer...it's the way format used
ugh...

Reply by BrendaTX on 10/25/04 1:54am
Msg #10435

Cindy - I know nothing about the company you have mentioned. However, ma'am, I can understand your anger and frustration. You have been through a lot with this situation. Head Game City.

I know a bully when I hear about one. .

They are really more concerned with a need to condescend to the victim than to get the job done.

http://www.bullyonline.org/workbully/serial.htm#Types

This is a link that helped me learn to detect toxic personalities. Good info there.

Once upon a time, I let others bamboozle me into being under their subtle bully manipulations. They used me, or victimized me in subtle ways to get their goals accomplished--but, now, I can usually spot one after a little time to observe them whether they are in the syrupy sweet mode, or being a red-faced rager. One way or the other, you'll hear them cue up a remark about how they are the one doing all the work, or who should be getting the Martyr of the Year award. They pat themselves on the back a lot.

I know the best way to handle them is to disengage, disengage, disengage when possible.

One cannot win against a bully because bullies will lie, cheat and steal to put themselves into a coveted situation or position of Bully, Martyr, or Sympathy worthy victim.

And, you are absolutely right about the fact that he ignored you had a life - this was because your life does not revolve around him. Cindy, the nerve of you! Bad choice to forget you were dealing with a narcissist whose needs are the only needs in existence!

People like this can make you feel crazy--really crazy. I could go on forever about bullies because I have done a lot of research on it. Bullies don't like me because I usually go out of my way to ignore them and their condescending superiority. Ignoring them is very hard for them.

Adults agree to disagree. Adults make objective observations and offer constructive criticism.

Narcissistic workplace bullies demean others in subjective ways until they strike a nerve.

Their favorite ploy, which I have been a victim of, is to push buttons until they get a rise out of me. Be it ever so *slight,* they will then shriek "unprofessionalism" or start crying because I did not let them run over me.

Pretend it never happened if you can. Otherwise, the bully still has some control over you.

Reply by Glena/NV on 10/25/04 7:03am
Msg #10439

MISCOMMINCATION IS YOUR PROBLEM!

I have read your post and it is indeed a pain to read, however, you have made you points across.

I think that the problem here is communication. From 7:00 am Saturday, when Steve called you, nothing was done. He suggested Kinko's. It was not clear what your response to him was...whether you were going to do it or not. It seems to me that you did not tell him that you were not going to do that instead you informed him the closest print shop is 80 miles away round trip and it will cost $20. Did he say flip the bill? or did you assume that? I believe that he thought that you went to go ahead and go to Kinko's since you did not say "yay or nay".

Between 7:00 am and noontime, you did other pre-planned schedule with your kids...Accusigning had no idea about that. You should have informed them about your pre-planned schedules that way they can choose other ways to handle the signings and will not assume that you were doing every effort to complete your assignment at your end. You have accepted an order, but did not follow-through. You also did not update Accusigning of your schedule, therefore, you could not blame them for setting up an appointment for you at 10:30 am. As far as they were concerned, your schedule is open and you did not have any other commitment - unless you informed them (it was not mentioned if you did). The big problem here is that YOU DID NOT COMMUNICATE well with Accusigning.

I have a signing tomorrow which was scheduled for 4 pm. When I called the borrower, he said it was for 9:00 am. I cannot do 9:00 because I already have a preset appointment and he cannot do it at 4:00 pm because he was working. I called Accusigning...Steve answered and he did everything he could to fix it for me. He asked if I could do it at 10:00 am - I couldn't , so he scheduled it for 8:30 pm when it is convenient for both myself and the borrower. Had you communicated well, you would have been able to get a more precise information. Steve placed me on hold while talking to the borrower and so on and so forth.

I have found Accusigning to be very nice, easy to talk to and professional people. I think that unprofessionalism lies on you, Cindy! You should have told them everything there is to know...about refusing to go to Kinko's, and about your children's appoinment.

About the 10:30 am appointment, maybe you should have gotten the information had you stayed in touch with them...15 calls meant a least a message was probably left for you about the appointment. To wait for noon-time to get your voice-mail when you committed yourself to an assignment is irresponsible. If this is how you handle your assignments, Accusigning will not be the only problem you are going to have, sooner or later you will have problems with other SS's also. Better improve your efforts. It is always a good policy to go the extra mile or to give your customer 110% of your time. About the fee...Accusigning pays accordingly. I do not get paid your fee, but with the effort you are giving them, yeah! $75 should be all that you should get.

Reply by Anonymous on 10/25/04 11:47am
Msg #10457

Re: MISCOMMINCATION IS YOUR PROBLEM!

Glena, since you made it a point to respond to this twice I will respond back to some of your assumptions.
First, When Steve called he suggested I called a print shop and see if they could print edocs, and if so to get a receipt for reimbursement. So yes, I would of flipped the bill that day.
I did let him know the closest shop was 80 miles away, and I couldnt do that. He was insistant that I would, and how could he assume I would? When initially I didnt even have the docs in my email at that time? Nor had he emailed them to the print shop.
Second, I did ask for the scheduled time, or what time the borrowers wanted to sign. I was informed that after I printed the docs (which I told them, I couldnt do 20+times) to call the borrowers and set a time.
As far as communicating well, The initial appt was for Friday when my schedule was open. Steve assumed that my schedule was open for Saturday. I did not go into detail about my personal life. But, I told his side-kick I was free in the afternoon of Saturday-Friday evening when everything fell through.
As far as not communicating well. He informed me he would find an alternative for me since I couldn't print the docs-he never did. He never told me the new docs where in my email. I just happened to check my email at 9:30am. I called him several times in the morning he was on another line and I spoke to his side-kick. Or their phone line was busy. For all the messages on my phone. It was because the phone was in the car, while I stood in line with my children for 3 hours to get the influenza vaccine.
As far as other SS companies, I only deal with a few that give me repeated signings weekly. I mainly deal with Title Companies directly in my remote area. Which I find pay alot better and are more reputable.
I am glad you have a good relationship with Accusignings and find them a good company to work with, I hope you keep profiting from them since you make way more than I quoted them, and give them 110%
Oh, by the way hun you spelled miscommunication wrong.
Have a good day.
Cindy

Reply by Glena/NV on 10/25/04 7:58pm
Msg #10495

Re: MISCOMMUNICATION IS YOUR PROBLEM!

Cindy, hun! I mispelled one word - not intentionally, but my grammar is ok and I could build a paragraph correctly. Try to follow what other people are saying and maybe more people will reply to your post more appropriately.

Thank you! I do believe that I have good relationship with most SS (Acusigning included). I have encountered the same problem as you have before, but letting them know ahead of time about your schedule would have solved your problem.

Reply by Glena/NV on 10/25/04 7:50am
Msg #10440

Unprofessional

Yes, you are unprofessional, Cindy!

From Thursday when you received the assignment until Saturday, you had plenty of time to determine whether you can handle the job or not. By the end of Friday, knowing that you could not do anything about printing the documents, you should have told that you are not willing to travel far to get it printed and there is no way that you can do the job for them...they would have been able to find someone else. For you to wait this long while all the time not making an effort to resolve the situation, demonstrates UNPROFESSIONALISM!

It is always a good policy to give 110% of your effort to every assignment you receive. Companies will come back each time because they know that you will always do your best to handle the job. When a problem like this arises, they will recognize that you only say you can't because there is no other way you can do it and you have at least tried your best.

Reply by Cindy on 10/25/04 11:19am
Msg #10452

Re: Unprofessional

FYI I informed them on Thursday, Friday and Saturday I was unable to print the docs and needed an alternative or someone else to do the job. They informed me there was no other notaries in my area that would do the job. Thank you for your input you are very kind.

Reply by CarolynCO on 10/25/04 3:06pm
Msg #10468

Re: Unprofessional

Cindy,
I've been jacked around by SS's because of my failure to receive e-docs in a timely manner. I know where you're coming from.

I don't have a problem with your spelling or punctuation. What I'm going to point out, and what others have tried to tell you, is not your spelling or punctuation, but PLEASE break your post down into different sections with blank lines between them. It is far easier to read a few lines together and then have a break for our eyes, than it is to read an entire screen full of lines of words without any breaks.

I originally tried to read your post on my laptop and it was next to impossible and had to change to my desktop. Few people were getting on you for what you said or how you said it -- it was how it appeared on our screens and our difficulty in reading because of the screen appearance and lack of paragraph formatting.

Reply by Cindy on 10/26/04 5:14am
Msg #10511

Re: Unprofessional

Thank you for your politeness in explaining the paragraph issue. I wished others could of put it the way you did. I understand how it could of been hard to read, and will break any long posts up accordingly.
Thanks Cindy

Reply by CarolynCO on 10/26/04 9:09am
Msg #10514

Re: Unprofessional

You're most welcome Cindy. You can be told and told and told, and sometimes it just takes a different way of saying something to make it click.

Reply by CarolynCO on 10/26/04 10:33am
Msg #10517

Re: We all missed that there was no confirmation

Glena,
As difficult as it is to read Cindy's posts, she has said over and over that she e-mailed, called and left voice messages that she was unable to print the docs. For $75 fee, I wouldn't travel 80 miles or whatever to a copy shop FOR ANY SS to get the docs printed either. I don't remember reading if they *asked* her on Friday if she was available for a Saturday morning signing. Did they just assume she doesn't have a life?

Also, there is a point that all of us missed in Cindy's first post because of all the posts regarding the length of her posts, the difficulty in reading them, spelling and grammatical errors. Close to the bottom of the first post Cindy wrote "I never received a confirmation of signing . . ." How many threads have there been stating to NEVER go to a signing without a confirmation?

I personally would never have even tried printing the docs without first having the signing confirmation!