Posted by J/IL on 10/20/04 12:16am
Msg #10102
Buyer Beware of Tonerkits.com!
I am having a problem with this company. I bought a toner refill from them and I received the wrong toner. They claim I purchased the wrong one. According to my paypal receipt did not. I contacted them when I discovered it would not work with my printer. This was when I ran out of my current new toner cartriages. More than 30 days after I pruchased this. I purchased it for the "when I ran out situation." I sent them an email last week,mind you this is not my first one. I have sent them several trying to resolve this. My email was offering to pay shipping both ways so I can exchange these 2 refills. They still have not responded and they do not have a phone # to contact them. It takes them a week or more to respond to any email I send them. You would think they would demonstrate better customer service and respond. This just goes to show what type of company they are. I give this company a BIG THUMBS DOWN. I will order else where in the future.
J/IL
| Reply by PAW Notary Services on 10/20/04 8:08am
Msg #10110
FYI, here's information on tonerkits.com:
AJ SPADEA
534 S. Main Street
Old Forge, PA 18518
US
Domain Name: TONERKITS.COM
Administrative Contact-
Anthony Spadea: *****[e-mail address]
AJ SPADEA
534 S. Main Street
Old Forge, PA 18518
US
Phone- (570) 457-4693
Fax-
Technical Contact-
Anthony Spadea: *****[e-mail address]
AJ SPADEA
534 S. Main Street
Old Forge, PA 18518
US
Phone- (570) 457-4693
Fax-
Record update date: 2001-05-25 16:11:15
Record create date: 2000-06-16
Record expires on: 2006-06-16
Database last updated on: 2004-09-20 19:17:52 EST
Domain servers in listed order:
NS.THE-WEB-HOST.COM 216.147.43.175
NS2.THE-WEB-HOST.COM 216.147.1.135
This information is freely available on the internet through domain name searches. But, sometimes the information will not be made available because they are subdomains or registered with a registrar that does not post this information.
| Reply by Sylvia_FL on 10/20/04 12:21pm
Msg #10123
Jacqueline
I have replied to your post over on GMN, along with Tonerkits.com response.
It is a little extreme to expect a company to replace a product after 4 months.
When I get the packages from tonerits.com I always check the product and the packing slip to make sure I am getting what I ordered.
It is hardly fair to badmouth a company because they won't exchange a product after 4 months, most companies have a 30 day return policy.
I have been ordering from them for quite a while now, and have never had a problem.
I always check the order when I receive it, that way any problems can be straightened out.
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