Posted by Andrea Franzen on 10/31/04 11:27pm
Msg #10702

Regarding fax backs

I wanted to mention that the reason I don't do faxbacks isn't because of the inconvience, its due to confidentiality. I like to make the client feel safe that I have all their personal financial history, and social security numbers not on my person after the signing. I don't open the document packages until I arrive at the signing, and seal everything before I leave the table. Having been a victim of identity theft, I stress this to any company that requires faxback that I will not be able to do so, and I've never had business turned away. Global Notary likes to puff its chest and threaten to give me the signing, but they always get it approved considering I've done so many signings with them.

Now, with edocs I guess its unavoidable, personally I do not like edocs for that reason. I think the lenders are opening a can of worms with edocs. Think of how many signing services screw us notaries out of money, and they want to send notaries with no business affiliation, just random people, over 100 pages of financial data on an individual. Crazy if you ask me.

I've been turned down for my minimum fee, and thats just tough, but being a single mom of two kids, putting myself through engineering school, I have to be firm.

~Andrea

Reply by calipat/ca on 11/1/04 12:32am
Msg #10704

I had a SS call me and tell me I was going to get the e-docs overnighted. Next day 10 am rolls around no loan docs. At 3pm I called SS and told them that FedEx had already made their routes (2 for the day in my neighborhood), and no loan docs. SS said they would call and find out what happenned. SS called back and told me to call borrowers and tell them that the docs were delayed and I was going to print them out and have them sign ASAP. Borrower's were not pleased that their documents were going to be sent through the computer. They asked if this happens all the time. All I could say was well I get e-docs every now and then. They felt as borrower's they should be informed this is how they will be sent, and that they should have the right to say yes or no. Needless to say documents were sent the next day via Fed-Ex. Borrower's called LO and told them not to send them via computer. I agree with them, of course I did not tell them that. When I had my house refinanced I had them sent to me.

Reply by PAW Notary Services on 11/1/04 7:43am
Msg #10706

You must be prudent in WHAT you are faxing. Typically, the information that is being faxed back is not client sensitive in nature. That is, it does not contain identifying information like social security numbers, phone numbers, etc. I often have requests to fax back the signed copies of the mortgage and possibly a signed copy of an affidavit and maybe the first page of the note or agreement.

I too have been a victim of identity theft and am very careful and prudent about my information as well as my clients personal data. We are entrusted with this information. I don't typically have a problem faxing requested documents as long as no personal information, not otherwise easily obtainable, is included. I also don't normally fax back at night or on weekends because the information will just simply be sitting on the fax machine. I try to fax about ½ hour prior to the company's office hours or during their business day.

Reply by Anonymous on 11/2/04 4:28pm
Msg #10794

If every notary did a perfect job, the lenders would not ask that they do it. Many times we can avoid a problem because we can tell them to put a date or finish filling out the notary info on the notarization page of the deed of trust.

The biggest problem is the right to cancel not having the correct dates on them. Too many notaries don't have any idea how to figure out the correct dates.

Reply by PAW Notary Services on 11/2/04 6:37pm
Msg #10802

Another Anonymous poster stated: "Too many notaries don't have any idea how to figure out the correct dates. "

There in lies a major problem. It is not the NOTARY in us that needs to know this information. It is the SIGNING AGENT part that has to be knowledgeable in the documents and process. The notarization is a small, though vital, part of the picture. It always amazes me how people, including those who "sell" signing agent training, that once you've become a notary, another couple of hours later you are magically a "Certified Signing Agent". <</soapbox>>