Posted by Traci on 9/3/04 9:31pm
Msg #7346

How am I doing

I have done several Dietech loans and they always put a survey
asking the customers to rate everyone in the loan process. However,
I am not on there of course. Several borrowers have asked me if
I was on there and why not.

Here is my question: Do any of you have a survey sheet of your own
that you allow the borrowers to complete so you can send to the
signing companies and/or lenders. What do you think about this idea?

Reply by PAW Notary Services on 9/3/04 9:42pm
Msg #7349

Yes, I do have a 'questionnaire' that I ask to have completed at the end of the signing. I don't do it all the time. I pick a month, like November, and do it for all signings that month. I even include a copy with the returned docs that go to the title company. (And I even send the bad reviews, though I must admit, I've only had two, and not because of what I did, but the NSA is sometimes the only face they see in the process and you get the brunt of their feelings.)

So far, most title companies that I deal with have not had a problem with the survey and a couple actually liked it. When I do purchase closings for a local builder, there's three questionnaires in the purchases papers: one for the title company, one for the builder and one for the lender. I always emphasize to the purchasers that they need to be open and honest in their review. It doesn't help if they "gloss over" rotten customer service.

Reply by Traci/CA on 9/3/04 9:49pm
Msg #7350

PAW - would you be so kind as to email a copy of your
questionnaire or at least give me a hint as to what you
put in there? Thanks. [e-mail address]

Reply by PAW Notary Services on 9/3/04 10:10pm
Msg #7353

You can download a copy from my website.

http://www.pawnotary.com/FloridaRoom/survey.pdf

When prompted, you will need to enter "Notary" for the username (without the quotes) and "download" as the password.

Reply by HisHughness on 9/3/04 10:14pm
Msg #7355

"Download" doesn't work as the password, Paul.

Reply by PAW Notary Services on 9/3/04 10:15pm
Msg #7356

Try using all lowercase.

Reply by HisHughness on 9/3/04 10:21pm
Msg #7357

lowercase doesn't work. Initial caps doesn't work. ALL CAPS doesn't work.

Reply by PAW Notary Services on 9/3/04 10:34pm
Msg #7358

I don't understand why you're having problems.

User name is Notary (note the capital N) and password is download. I just verified those parameters.

Is anyone else having a problem viewing/downloading the document? If so, and if not, please let me know.

Reply by HisHughness on 9/3/04 10:51pm
Msg #7359

used a lowercase "n" for "Notary."

Reply by PAW Notary Services on 9/3/04 10:52pm
Msg #7360

So, you were successful in viewing and/or downloading the document?

Reply by BarbaraL_CA on 9/3/04 11:18pm
Msg #7362

Says file is corrupted. I think because it brought up Acrobat Reader 5.0 instead of 6.0. However my full version of Acrobat is 5.0 so I don't want to delete that version of the reader. I do have 6.0 Reader but can't get it to read your file.

Reply by PAW Notary Services on 9/3/04 11:24pm
Msg #7363

Hmmmmm..... I set it for version 5 compatibility. I uploaded a fresh copy. Try that one, please.

Reply by BarbaraL_CA on 9/3/04 11:25pm
Msg #7364

Ignore what I just said Paul...

i went to your florida room and saved the file, then brought it up in reader 6.0 - got it fine. Thanks.

Reply by Traci/CA on 9/3/04 11:03pm
Msg #7361

PAW I wasn't able to access it either??????

Reply by Brenda J Khan on 9/3/04 11:34pm
Msg #7365

I tried as well and it popped up "the file is damaged and can not be repaired" BK-FL

Reply by Donna_CA on 9/4/04 12:29am
Msg #7367

I just printed it out without any problem. Thank you for sharing.

Reply by Happy in Fl on 9/4/04 6:26am
Msg #7373

at 7:20 am this nice Saturday Morning- it printed out find PAW- first go--thankyou again for your all your "good input" to the many fine Notaries who traverse this Forum. It's the Best!

Reply by Happy in Fl on 9/4/04 6:27am
Msg #7374

at 7:20 am this nice Saturday Morning- it printed out find PAW- first go--thankyou again for your all your "good input" to the many fine Notaries who traverse this Forum. It's the Best!

Reply by Dennis/TN on 9/4/04 11:55am
Msg #7382

Worked fine for me. Used "Notary" with password. Thanks.

Reply by sandi_CA on 9/4/04 1:45pm
Msg #7385

Thanks PAW for sharing this survey. I downloaded & printed with no problems. Thanx!!!

Reply by Elizabeth_CA on 9/4/04 3:00pm
Msg #7389

Thanks Paul. You are an asset to this website.