Posted by Cheryl on 9/30/04 1:31pm
Msg #9094

Precison


They are terrible. Terrible. Terrible. I accepted a closing from them. I never received a fax confirmation to my e-fax. They tried to fax the documents to my home phone # instead of my e-fax #. I didnt receive an email confirmation until two hours before the closing. But I did not see the e-mail until after I dropped the documents off in the mail. They reduced my pay from $50 to $40. I am very, very, very upset. I sat at this closing for one hour before the borrower would sign because he had questions. I used my cell phone minutes to try and reach the borrower's loan officer, the title company and Precision closings. I had a 5:30 closing that did not start the actual signing until 6:30 p.m. Then it took the borrower from 6:30 to 8:00 p.m. to sign the documents. I saved this loan because I could have just walked out after the first 30 minutes, but I thought I was doing my job by trying to reach someone and them I get $10 deducted because I did not fax back the documents.

I then e-mail Precison Closing Service only to receive a rude email from one of the reps that said "your pay was deducted because you didnt follow the directions". The rep insisted that I received a fax. I said to him well send me the fax confirmation. He said well I know someone called you because it is documented.

Well someone did phone me only to see if I received the original documents not to tell me to do a fax back. I am so very upset, because I lost a $150 job for this lowsy $40 job.