Posted by Sandy_MD on 8/19/05 8:13am
Msg #60171
First for me
Singing company called me last night at 5pm to do a signing at 6pm Borrower already had Docs. I told them that I could get there till 6:30pm, that was OK. When I got to the borrowers house she was suprised to see me as her appt was for today at 6pm and she didn't have any Docs. Called the lendor and SS, the SS had the wrong date. I'm making them pay my full fee.
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Reply by Charm_AL on 8/19/05 8:16am
Msg #60173
I'm curious...
why didn't you call to confirm with borrowers?
The most they'll probably do is give you a trip fee.
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Reply by Sandy_MD on 8/19/05 8:18am
Msg #60174
Re: I'm curious...
Called the borrower and only got a machine, they didn't call back. The SS agreed to pay the full fee since it was their mistake.
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Reply by Charm_AL on 8/19/05 8:20am
Msg #60175
Re: I'm curious...
good on the fee!
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Reply by CarolynCO on 8/19/05 8:33am
Msg #60176
Re: I'm curious...
Not to be nitpicking, but you previously said that Borrowers were surprised to see you -- didn't your voice message specify the *date* and the *time* that you would meet them?
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Reply by Sandy_MD on 8/19/05 8:41am
Msg #60180
Re: I'm curious...
yes I did
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Reply by OnTheGoInFla on 8/19/05 9:49am
Msg #60202
Re: I'm curious...
Just a note, I no longer leave the date and time on voicemail. You don't know who may be getting the message and some borrowers don't want other family members to know.
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Reply by Art_MD on 8/19/05 8:37am
Msg #60177
where in MD ???
I'm in Pasadena. where are you?
Art
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Reply by Sandy_MD on 8/19/05 8:41am
Msg #60179
Re: where in MD ???
Baltimore east side
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Reply by Art_MD on 8/19/05 9:52am
Msg #60203
Baltimore east side
If you give me your zip, I can read your profile so that I can refer closings. I try and stay south of key bridge and tunnel. Get calls for essex, middle river, dundalk.
Art
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Reply by Sandy_MD on 8/19/05 9:54am
Msg #60206
Re: Baltimore east side
zip is 21221 Essex
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Reply by CarolynCO on 8/19/05 9:05am
Msg #60183
Re: May be it's just me
If I got a call to do a scheduled signing in one hour and was told that the Borrowers had the docs, I would wait for confirmation from Borrowers that they *did* have the docs.
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Reply by Charm_AL on 8/19/05 9:07am
Msg #60184
Re: May be it's just me...that makes two of us...n/m
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Reply by CarolynCO on 8/19/05 9:23am
Msg #60188
Re: Sorry to be hung up on this ...
**I'm making them pay my full fee**
Regardless of *whose* at fault for the misunderstanding, I don't understand why you are requesting *full fee* and why SS has agreed to pay *full fee* -- a trip fee, yes, but not full fee. How far did you have to travel? Are you doing the signing tonight? Is this a SS you have worked with before?
IMO, it is better to keep a good working relationship with the SS in order to be given more signings than to make them pay full fee for an incident like this and to never hear from them again.
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Reply by LilyMD on 8/19/05 9:41am
Msg #60197
Re: Sorry to be hung up on this ...
Wow! Full fee. The most I've ever gotten was a trip fee for such. Great.
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Reply by Sandy_MD on 8/19/05 9:53am
Msg #60205
Re: Sorry to be hung up on this ...
It was not a misunderstanding it was a miscommunication between the Loan officer and the SS, my confirmation had 8/18. They offered the full fee, I was charging the (full) trip fee for a no sign, travel distance was 45 miles round trip in rush hour traffic. I have only done one other signing with this SS before, but my signing was one that they randomly called to get feedback and I got a glowing report from the borrower. They have not called for me to do the signing tonight so I do not think that I am going back out to there.
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Reply by SarahBeth_CA on 8/19/05 11:41am
Msg #60256
Re: Sorry to be hung up on this ...
Ok maybe I haven't had a good nights sleep but I would clarify whether they want you to go do it tonight. If they didn't specificaly say "we will get another notary" they probably still consider you hired for the job. I think for all parties sake you should call and confirm with ss the status. Just tell them you weren't sure and didn't want to leave anyone high and dry.
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