Posted by Harry [NR] on 8/29/05 4:35pm
Msg #62499
NNA Insurance Mail Piece Causing Mass Confusion
If you have purchased notary errors and omissions (E&O) insurance from Notary Rotary, we'd like to assure you that:
1) Your coverage is in force ("activated"),
2) It covers the ENTIRE term of your commission, and
3) It is backed by an A-rated company in business since 1933.
We are releasing this notice due to confusion caused by NNA Insurance Services direct mail pieces that read, in part:
IMPORT NOTICE: PLEASE PAY NOW
TO ACTIVATE YOUR NOTARY ERRORS
AND OMISSIONS INSURANCE
It seems the words "ACTIVATE YOUR" in this context are prompting many of our customers, and probably those of Valley Sierra, McGlone, Einerson and other organizations, to think they must pay NNA in order to activate their already active insurance policies. The confusion probably stems from the fact that the word "YOUR" connotes possession - something already owned (e.g. an E&O policy purchased from another provider) - while the word "ACTIVATE" implies that any existing policy is Inactive.
We've received numerous phone calls in response to this mailer that are along the lines of, "NNA just informed me that my E&O policy is not active and that I need to pay them..." If you are one of the many notaries confused by this mailer, here is clarification:
First, if you have already purchased a policy from another provider, it is most likely already "activated." If you have questions about it, contact the company you purchased it from.
Second, if you have not already purchased an E&O policy or would like to purchase additional coverage, you may certainly do so. When shopping, make sure to compare:
o Coverage term,
o Policy limit,
o Treatment of legal expenses,
o Premium, and
o Insurance company rating/reputation.
I hope this helps to clear the confusion.
Harry
Notary Rotary, Inc.
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