Posted by Anonymous on 8/30/05 8:20am
Msg #62572

Rant

Get job from SS on Friday afternoon for Monday signing. Call Borrower to confirm. Get Voice mail. Leave Message. Docs to come Overnight, get them on Sat. Call borrower, get voice mail. Leave message. Request for borrower to call back to confirm. Do not get call back. Call borrower on Sunday. Get VM, leave message. Explain that I REALLY need borrower to call back as I don't know if they are out of town or what. State, unless I hear from you otherwise, I will come to their home at the appointed time ready with the docs, but would really appreciate a call either way. No return call. Call borrower Monday morning. Someone answers and informs me that this is the borrower's business line and that borrower is out of office today. Say they do not have a home number (suggested that they call borrower and have borrower call me if they are unwilling to give me their home number but they claim that they really don't have a home phone number). Leave URGENT PLEASE RESPOND message in case the borrower shows up for work. Contact SS for any additional numbers they may have. They don't have anything else. They advise to stick with appointment unless I hear otherwise. Agree to pay full fee if borrower is no-show. Call borrower again just before leaving for appointment. Get VM. Go to appointment. Borrower not home (well surprise surprise). Leave note that I came by. Contact SS and inform them what happened. Finish day and go to bed.

Borrower calls at 5:30 AM this morning to gripe about me coming to their home without confirming. Tell me they got my "little" note yesturday afternoon. Says they have been in contact with Lender and called Lender after each of my calls to borrower. Borrower not ready to sign... yet... maybe by end of week. If they think they will see my fat little face...

The nerve of some people!

Reply by Ilona Campbell-Mihai on 8/30/05 9:16am
Msg #62579

Amen

Reply by SheilaSJCA on 8/30/05 10:46am
Msg #62602

I am wondering why if you had the docs you did not check the 1003 looking for more phone numbers to call.. or the LO, maybe could have maybe saved yourself some aggravation and an and upset borrower.

Reply by Sylvia_FL on 8/30/05 10:56am
Msg #62603

Sheila
I have had some loan packages that do not include a 1003. But if there is one, I check the number if I have not been able to contact borrower on number I was given - I also check the phone book.

Reply by Brenda_CO on 8/30/05 10:56am
Msg #62604

It is really unfortunate that so many are so inconsiderate. When you leave the messages to return your call to confirm, the very least that the borrower or lender could do is call you back. I believe that you went well out of your way to confirm this appointment. Usually, if I don't get a return call by next day, I contact the SS. I think it is their job to contact the lender, not yours.