Posted by Cross - Tammy on 8/27/05 9:29am
Msg #62194

what would you do if it was you?

okay yesterday i had three closings . the first onewas one time and went fine.
then the second one the docs went crazy. the closing was scheduled at 3 pm and i did not get the docs until 445 well i was supposed to be a a third closing at 5 pm about 35 miles away. i was late for the both of them the second appt was mad . and the third appt. was okay but i didnt get there until 8pm last night nad i shold have been there at 5 .. advice please
so i was late for my third appt. what would you have done about this.. ?

Reply by Sylvia_FL on 8/27/05 9:44am
Msg #62198

I would have called the one that was scheduled at 3 and explained I hadn't got the docs, and I had another appointment and so I wouldn't be able to meet with them until later (and given them an approximate time), and I would have been on time for the third appointment.

If the second borrower did not want the later time, I would have called the company that hired you and explained the situation and advised them that they needed to get another signing agent as you didn''t have the docs and you had other appointments, and their borrower did not want to wait until later.

Reply by Roger_OH on 8/27/05 9:45am
Msg #62199

Very simple. You give the company a strict DEADLINE for receiving email docs. If they don't arrive by then, you tell them to either find another NSA or their customer goes to the end of the line when you can get to them later in the day, and you go on to your other previously scheduled appointments. You cannot be sitting around waiting for docs!!

Reply by Cross - Tammy on 8/27/05 9:50am
Msg #62201

thank you i need all the advice i can get i have had my notary since dec but i had my firsy closing on april, 5 and since then i have done 83 closings. but i get so frustrated when those companies do that to me . so now i know what to do nest time. thank you very much tammy

Reply by BLE on 8/27/05 11:08am
Msg #62208

Re: Roger's right.

I always give a deadline. If it's not met then someone else will have to take the signing. I cannot risk my income from other appointments because of edocs. However, there are a couple of companies I regularly do business with that could possibly have late docs. If this were to happen, I would do as Sylvia suggested.

Reply by MelissaM_FL on 8/29/05 11:39am
Msg #62429

I would have run the 3rd closing at 5pm, as promised, and let the SS/TC know that the 3pm was going to have to be rescheduled. Also, let the borrowers know what is going on. They are much more likely to be understanding if you are keeping them in the loop.