Posted by Signing_Doc on 12/29/05 11:58pm
Msg #85216
Addendum to "Outing of Non Performing NSA"
(This information is being written by my wife who has first hand knowledge of the incident)....We DID our Homework! Both on the FedEx site AND by calling FedEx. There were 3 sites in the Salt Lake City Area that would pickup package by noon on Saturday and the package would have been delivered on Tuesday. The NSA was given SPECIFIC instructions on the closest place (FedEx and NOT a Kinko's) and that it HAD to be there by NOON on Saturday. In a phone conversation between the NSA and the buyer in Utah, he dropped it at a Kinko's at 1pm on Saturday and therefore DID NOT follow instructions. He didn't seem terribly concerned about our documents not reaching Title on Tuesday. Seemed to have an "Oh Well..." attitude. Those of you who KNOW that FedEx didn't pick up on Saturday should do YOUR homework. We did ours and the NSA didn't do as requested. The buyer was going to make the dropoff herself, but the NSA assured her that he was going to be in that area and would take care of the package. We can't tell you how upsetting this lack of professionalism and follow through has been.
| Reply by Anonymous on 12/30/05 12:08am
Msg #85220
Did the NSA know of the specific instructions prior to accepting the assignment? If he.she did and did not follow them, then try would have had a part in the situation.
One point is that this was another last minute signing. To me, if the docs were to the seller 3 days earlier none of this would have been an issue. Just another instance where the L/O gets them out just in time and the NSA, the last person to have a job to do gets blaimed when things go wrong.
Piss poor planning?
| Reply by Lee/AR on 12/30/05 12:24am
Msg #85223
Anon... you said what I was too polite to say. Docs are late, you've got just enough time to make the appointment... and you should be late while you wade thru 16 pages of often conflicting instructions or the ones buried 14 pages down or in small print blended in with a bunch of 'for novices only' instructions like "When completing the Certificate, be sure to sign your name and use your seal/stamp"??
| Reply by Lee/AR on 12/30/05 12:17am
Msg #85221
I understand your frustration, but there could very well be another side to this story and a lot of factors way beyond the control of the Notary... how long the signing actually took, traffic, distance to 'approved' drop site (maybe couldn't make it as it was too far & took too long to get there & pick up time would be missed anyway), traffic accidents... just hitting the stoplights wrong. I had one that was late because the FedEx plane was delayed! And another because DHL's posted pick up time means nothing to the driver--he might pick up 2 hours earlier... or later... or not at all that day! There's is only so much that we can control and many, many things that we can't. This is not intended as a defense of any particular notary, just notaries in general. Most of us do our best, but once in a while EVERYTHING goes wrong... and, well, that's life! It ain't perfect.
| Reply by BrendaTx on 12/30/05 1:03am
Msg #85227
FROM:
http://www.fedex.com/us/holiday/holidayschedule.html?link=2
QUOTE:
FedEx Express will provide delivery on Saturday, Dec. 24, 2005 and Saturday, Dec. 31, 2005. Pickup will not be available. Early drop-off at select locations. Drop-offs will be accepted but not processed for shipment until Tuesday
=-=-=-=-=-=-=-=-=-=-=-=
Help me out here. As I have stated earlier, due to this information I did not get a package back until Tuesday frop for Wed. delivery. I don't want to be a slacker.
If I read this correctly it says you can drop-off but your drop-off will not be processed until Tuesday. That is what I relied upon.
Someone please guide me to how I can find the places that will accept and process a package on Sat. before I gnaw a hole in this computer.
.
| Reply by BrendaTx on 12/30/05 1:03am
Msg #85228
FROM:
http://www.fedex.com/us/holiday/holidayschedule.html?link=2
QUOTE:
FedEx Express will provide delivery on Saturday, Dec. 24, 2005 and Saturday, Dec. 31, 2005. Pickup will not be available. Early drop-off at select locations. Drop-offs will be accepted but not processed for shipment until Tuesday
=-=-=-=-=-=-=-=-=-=-=-=
Help me out here. As I have stated earlier, due to this information I did not get a package back until Tuesday frop for Wed. delivery. I don't want to be a slacker.
If I read this correctly it says you can drop-off but your drop-off will not be processed until Tuesday. That is what I relied upon.
Someone please guide me to how I can find the places that will accept and process a package on Sat. before I gnaw a hole in this computer.
.
| Reply by Stephanie Wilson on 12/30/05 1:17am
Msg #85229
OK BOTTOM LINE!
I dropped off 3 packages at a OPENED FedEx store on December 24th, they informed me NO packages were being processed on Christmas Eve or December the 26th (the day after Christmas). Now I had them call the main office at the airport and let me listen to them verfiy that, it was true at least in my state. However, I am still baffled as to what the holiday was on the 26th? I had 3 packages to send out, not one company complained, of course I kept them informed of FedEx's going on's.
So what is the point here?
| Reply by CaliNotary on 12/30/05 1:38am
Msg #85232
The point is that the original poster got information that apparently NOBODY else got and doesn't seem to want to accept that the info he was given may have been incorrect. He also doesn't want to accept that the lender and/or title company didn't do THEIR homework to find out that Fed Ex wouldn't be processing any shipments on Saturday, which would have enabled them to send the documents in a timely manner to where they could have gone out for shipment on Friday.
Instead he's blaming the notary for being unprofessional for not finding the exceptions and loopholes (which very well may not even exist to begin with) in what was clearly stated on the Fed Ex site.
| Reply by CaliNotary on 12/30/05 12:53am
Msg #85226
As was pointed out numerous times in the previous thread, the following is on the Fed Ex website. Why you're conveniently ignoring it is beyond me, but I'm guessing it's because it's giving a reason for the non-delivery, which messes up the rest of your argument:
"FedEx Express will provide delivery on Saturday, Dec. 24, 2005 and Saturday, Dec. 31, 2005. Pickup will not be available. Early drop-off at select locations. Drop-offs will be accepted but not processed for shipment until Tuesday."
Why would you expect a signing agent to think that *you* know better than the information Fed Ex is giving out? This clearly states that even the places that accept drop-offs will not process them for shipment until Tuesday. Maybe Fed Ex had some exceptions to this, but how would anybody who saw this on their website know? And why would anybody who saw this on their website continue to "do their homework" beyond this? It's explicity clear as to what they will and won't be doing on 12/24.
I sure as hell wouldn't make a special trip to a specific location to drop off docs if Fed Ex itself is telling me that they won't be going anywhere for 3 days. And yes, that would be the case even if you gave me SPECIFIC instructions to do so.
There's no lack of professionalism here on the part of the NSA. If you wanna be pissed at somebody be pissed at Fed Ex for giving out misleading information, or be pissed at the lender who waited until the very very last minute on a holiday weekend to have your docs ready.
| Reply by SLM_CALIF on 12/30/05 1:14pm
Msg #85310
You are so very right on this issue CaliNotary.
| Reply by NorCalDar on 12/30/05 1:37am
Msg #85231
Interesting post.
I did MY homework and called a friend who works in Flight Ops for Fed Ex. Having spent 20+years as an aviation inspector I've met a few poeple in the know in different corporate and commercial settings. My Friend tells me that contrary to popular belief, there were in fact planes flying over the holiday weekend. However, ANY package dropped at ANY location ANYWHERE in the WORLD after normal pick-up times on Friday the 23rd did not move ANYWHERE. In fact, if an employee were to try to override an outbound shipment and manually enter December 24, 2005, their computer system would default the delivery date to read December 28th. I asked my friend to do a specific search for any Salt Lake City drop off locations and he assured me that that even if someone delived a package to the Main FedEx facility in Salt Lake addressed to the Salt Lake FedEx facility itself would probably have sat until Tuesday before anyone would have looked at it.
Additionally, I went back and read your original post:
"This person was advised that the docs MUST be delivered to a SPECIFIC FedEx-Kinko's in the area no later than noon on Saturday in order for them to arrive Tuesday morning."
Now your telling us that he/she was instructed to delive them to a FedEx not a FedEx Kinko's. Which was it?
Let it go man.
| Reply by Linda_in_MI on 12/30/05 2:49am
Msg #85235
Not to beat a dead horse, but . . . .
In your very original post you mentioned the NSA was given specific direction to drop off at a FedX-Kinkos. However this post mentions "Federal Express and NOT a Kinkos". Which is it? You can't have it both ways. Federal Express and Federal Express Kinkos are two distinct divisions within the same company, and sometimes they don't talk to each other. And based on what my husband tells me (he is a Sr. Manager at a Federal Express station), even he gets frustrated by the actions of the Kinkos that are in his area; his MBOs are based in part on Federal Express service at the local Kinkos but he has no direct authority to act or make changes to improve Federal Express service at those Kinkos due to the distinct divisions. Even he has to go through the Kinkos management ladder.
Christmas is one time when I won't trust anything that doesn't wear a Federal Express uniform. Nobody but a direct Federal Express employee would have gotten that package. I know where the closest Federal Express stations--not stores, not Kinkos, not drop boxes--are located. If I have ANY doubt about pickup staus of a packet, I'll drive the extra miles to get it to a FEDERAL EXPRESS STATION.
I don't know about this particular location where your package was dropped off. But I do that if a package scheduled for priority overnight delivery: 1-made it to a Federal Express station (NOT a FedX store, NOT a Fedx-Kinkos but a Federal Express STATION) by deadline on Saturday, 2-made it on the FedX plane on Saturday night, and 3-made it to Memphis for the sort; unless FedX is claiming Act of God or some other official down time status it would have been delivered on Tuesday as scheduled. As NorCalDor said, packages were still moving late on Saturday, December 24. Planes aren't the only way Federal Express moves their packages. As Manager, my husband was on call on Christmas in case a "very critical" package came in. On Call for Federal Express means he would have had to go to the station and accept the package, call the person and--not deliver--but tell them to COME TO THE STATION TO PICK UP THEIR PACKAGE. It's happened in the past. And according to what he saw in the system, one package for his station did arrive at the initial sort point for the area over the weekend. But it waited until Tuesday for delivery. Sorry, I don't think your package qualified as "very critical".
You said the NSA had over 15 years experience doing signings. What is their perspective on this? Where they given specific directions before accepting the assignment? I hope so. I know with the holiday, specifics such as this may have affected my decision to take the assignment. Also, did the NSA confirm the closing took place? Did the NSA confirm with the TC/LO that the packet was dropped off? I know, a lot of hand holding, but with the Holiday, maybe it would have been warranted.
I say live and learn from the experience.
| Reply by Beth/MD on 12/30/05 6:45am
Msg #85240
The truth is you are ticked off that your loan papers got caught in the holiday shuffle. Accept it and move on. No Fed Ex delivery means NO Fed Ex delivery. That includes YOU.
| Reply by DellaCa on 12/30/05 7:38am
Msg #85249
Enough said, I still have not heard that they spoke with the notary to see what her story was. But again sounds like some one has to be blamed.
| Reply by MC_oh on 12/30/05 8:08am
Msg #85251
I had three signings cancelled last week because Fed Ex could not deliver packages on time. However, I did not blame the senders and vent my frustration online. I took it simply as the risk of doing buisness with Fed Ex this time of the year.
| Reply by Anonymous on 12/30/05 10:22am
Msg #85272
I think fedex misinformed signing doc or sd misunderstood info. If fedex was not picking up on Saturday nationally why would they have a few Kinko locations in Utah that would. Doesn't make sense. I have been bs'ed by fedex many times.
| Reply by SueW/Tn on 12/30/05 10:33am
Msg #85277
This entire situation is a victim of the old "assume"....
I agree this is blown out however, IF in fact SA was given written instructions as to where this particular package SHOULD have been dropped, the SA shouldn't have ASSUMED that because FedX was quoting "no shipments will move", he/she could drop it anywhere because it wasn't going anywhere. SA should have notified SS OR dropped it per instructions. Those old "novice instructions" will bite ya in the butt when you least expect it. When you contract to someone else, they're the head dog. You can still do it your way but IF you step in it, ya better be sure all your bases are covered and that means following directions.
On the FedX issue, I once called FedX to find a drop that would pick up on Saturdays, told there weren't any, web site showed ZERO. I couldn't let it go though, imagine my surprise when I found me a FedX driver that personally showed me where a Saturday pick up box was 3 miles from my house.
My thoughts: SA was wrong in not following directions, SS was wrong in talking with borrower rather than talking directly to SA. SA was wrong in not contacting SS and letting them know what was going on with the shipment as SS is the one with S@#@ on their face when confronted....I hate surprises and I'm sure everyone else does too. Sorry my peers but I firmly believe that when I contract my services to someone they get my undivided attention UNTIL I have completed that contract as per their instructions. Yep, sometimes it gets in the way of other business but that's what being in business is all about, learning when and how to drain the swamp.
Go ahead, stone me....
| Reply by Anonymous on 12/30/05 10:55am
Msg #85281
Re: This entire situation is a victim of the old "assume"....
Responders were right. Sounds like the planning was piss poor here. If these docs were so important, then they should have been sent earlier, and not relied on a holiday schedule, which clearly poster cannot comprehend. I think one fed ex rep may have given some bad information, as i was also given bad info. last week and just ran with it. Dont blame the signing agent, he/she was just doing thier job.
| Reply by Glenn Strickler on 12/30/05 5:02pm
Msg #85333
You know, normally, I don't bother with posts like thie but
my neighbor works for Fedex at the Ontario Airport, CA location. I called him. What you claim is not possible. There were no pickups anywhere in the country on Saturday. He should know due to his position with the company.
Oh, you might have called a counter clerk at the local Fedex-Kinkos and gotten the wrong information. But I will go with the information I got from a company executive.
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