Posted by Blueink_CA on 12/3/05 3:53pm
Msg #80158
Opinions on trip fees
Had an appt scheduled for today. Called last night to confirm and since docs were to be sent to borrower, I asked if they had them. No, they weren't expecting them until this a.m. Arrived at borrower's home (1:00 pm) and yep, you guessed it, no docs. Should I expect a trip fee? (or chalk this one up to assuming too much-lesson learned!)
|
Reply by Calnotary on 12/3/05 6:07pm
Msg #80163
One time I went to the app. no docs in the borrowers home, called the SS and they sent
me a confirmation letter and they paid me double. Borrowers home were 1/4 mile from my
home, google maps calculated trip time 58 seconds.
Never work for trip fees, if its not your fault; Demand full fee.
|
Reply by JanetK_CA on 12/3/05 11:08pm
Msg #80183
I find it very helpful to call the borrowers before I leave to make sure they have the documents. I was good that you confirmed the night before, but I think I would have either asked them to call me when they received the documents or called again in the morning to be sure.
|
Reply by TitleGalCA on 12/3/05 11:12pm
Msg #80185
Blueink, I agree with both Cal and Janet...full fee is due you but it's always wise to call just prior. Hopefully it's someone you've got a good working relationship with.
|
Reply by sperkie on 12/4/05 12:02am
Msg #80191
If anything. I would at lease expect 1/2 my fee as a trip fee.
|
Reply by Aarono Cooper, LLC on 12/4/05 12:33am
Msg #80193
I would recommend not charging a fee so that you don't put a damper on your relationship. If a lender/agency advises docs have been sent to the borrower, but they don't have them when you call to confirm the appointment, always get the lender/agency to give you the express name and tracking number. That way you can go on line to track the status. It will save you time and gas! Take care, Aarono
|
Reply by TitleGalCA on 12/4/05 12:51am
Msg #80195
Aarono, We all know about tracking - that's a given. This SA did their best, and their time and expertise was taken for granted. I think you are imagining this SS/LO as Santa Claus, at best. "A damper on your relationship"? That's assuming there's a relationship to begin with, which we don't know by the original post. Plainly, the docs weren't there - so what is the SA's time worth? A trip fee at least, or negotiated once they determine where the problem occurred, and how the parties decide to resolve this.
|
