Posted by Anonymous on 12/6/05 9:55am
Msg #80570

Print your own closers instructions!

Has anyone ever not printed the 15-20 pages of "closers instructions" and other garbage that has nothing to do with the notary or borrower? Why can't they print them themselves? My house is not a Kinko's! My wife is afraid if we do that, they will reduce my our fees.

Reply by PAW_Fl on 12/6/05 9:58am
Msg #80572

When I get a package from the lender, I print -everything-. I even copy it for the borrowers. We are not in the position and not authorized to decide what gets printed and what doesn't. The way I look at it, it's what the lender wants. So that's what the lender gets.

Reply by PAW_Fl on 12/6/05 9:59am
Msg #80573

Same goes for the title docs. (n/m)

Reply by Anonymous on 12/6/05 10:04am
Msg #80577

I know, and your probably right. It just bothers me that we are the lowest paid person in the lending chain (except maybe some SS's) and we are bearing the expense of printing thier internal doc's that they could print and send out, or email themselves.

Reply by CarolynCO on 12/7/05 7:47am
Msg #80829

Re: Maybe you should STOP nickel and diming

If 10, 15 or 20 extra pages times 2 is breaking your bank, then this probably isn't the correct biz for you.

Reply by sue_pa on 12/6/05 10:04am
Msg #80576

your profit margin should not be that small that an extra 15/20 pages matters to you. Your house might not be a Kinkos but it is supposedly a place of business that has been hired to print whatever is in those downloads. Those instructions many times they have no purpose at the signing table but t's part of the package. Raise your fees to an acceptable level and it will no longer be a concern.

Reply by Anne/IL on 12/6/05 10:10am
Msg #80579

I print everything too and gave the borrowers the same exact set of copies, even the FedEx airbill if it's included. I believe that it's their right to get everything that I see, after all we are getting paid by them first. Just my way of conducting business.....

Reply by Glenn Strickler on 12/6/05 11:44am
Msg #80593

Well. lets run the numbers

"15-20 pages of "closers instructions""

OK, lets say 40 pages as you are printing two copies. If you have the proper printer your printing costs are 3-5 cents per page or $1.20 to $2.00 in extra printing costs. Mayby a minute or two in extra printing time. Is that worth losing a signing over?? Or worse yet, having that SS, TC or lender write you off completely?

You are in the customer service business. And those that deliver the better customer will get the better jobs.

Reply by Charm_AL on 12/6/05 11:51am
Msg #80596

Re: Well. lets run the numbers

***You are in the customer service business. And those that deliver the better customer will get the better jobs.***

AMEN!!! I agree 100%...very well said. If you go that extra mile it will come back tenfold.

I always try to stand out a little by using folders and labels with names on them for each the TC and the borrower, throw a Thank You for the business sticky on the folder with any notes about the signing. I've actually gotten e-mails from TC's thanking me back!

Reply by Glenn Strickler on 12/6/05 12:16pm
Msg #80609

Oops s/b "deliver the better customer service"

Reply by Shannon_Va on 12/6/05 11:12pm
Msg #80815

Why print the closing instructions?

I had to chime in on this one. Sorry for my 2 cents....

I have been a title examiner for 15 years and a notary closer for 5 and an escrow agent for a title company and an attorney in there as well. So I am not someone who knows nothing.

I have to say, the title examiners are BY FAR the low person in the todem pole. For a refinance current owner search, we are struggling to get $35.

As a notary, yes we fight for $100, and sometimes take $75, but should never take $50.

As an escrow agent who has come to this board to find a notary for one of my agency closings, i will never pay you less than $125

But this isn't all about the fee here, it is about what to print......as an escrow officer and closer, those documents are part of the closing package and must be copied for the borrower. Sometimes there are initial spots on the bottom of every page for the borrower to initial, other times their signature may be required on the last page of them. They are part of the package and need to be given to the borrower.

Now also keep in mind, though we as the escrow office have to prepare the HUD, it isn't always done from the information in the loan package. Sometimes the closer doesn't even see the package until you notorize it and send it back in. Then how do we get the closing instructions? There are alot of things in there we need, or we can be fined for not following them. And not little, sometimes up to $200 a day for delays in the lender processing the paperwork.

So, to end my rant here, if you really do not want to copy them, check with who hired you for the closing and ask them if you can omit them. I would say no you can not, but that is me.

Reply by ReneeK_MI on 12/7/05 4:57am
Msg #80821

How pkgs are compiled and why you should print EVERYTHING

A typical closing package is born this way:

1) Lender's pkg - the 'bulk' of the whole, this is NOT compiled document by document by Keebler elves, hand-selecting pieces of paper. It is compiled 'automatically' by software and printed or e-mailed as ONE 'THING'. This is why there are sometimes documents that pertain to that loan, but may not pertain to YOUR specific part in the processing/closing of it. The loan has a long life after you finish your part - and those documents are as important in their function as the ones that specifically pertain to your function. It all needs to be printed together as a "Package" and KEPT with the package.

2) Title docs - (often referred to by SA's as "Junk Docs", not a term I endorse/use) These are either attached to the Lender's pkg by the T/A (if they print and scan Lender's pkg), or are sent via second e-mail.

3) Broker's docs - the source of those 'mysterious' sets of 1003, GFE, TIL and assorted sundries that don't align date-wise (and often term-wise) to the Lender's versions of the same. Typically sent in unison with T/A docs - as the Broker usually faxes them to T/A t/b incorporated into pkg. We've already gone over the reasons for these enough times.

Hope this can dampen the level of annoyance with documents that have nothing to do with the part we play. They all have a part, they're all important, they all belong to that 'package' and the best way to keep a package whole and complete is to have it print that way from the get-go.