Posted by Becca_FL on 12/29/05 9:11pm
Msg #85178

Why the lies from some of these companies?

I accepted a signing tonight (while I was out) from a lowball TC that I do work for at EOM. EOM seems to be the only time that they agree to my fees. Having worked with this TC for 2 years, I'm well versed in their lenders and the lenders quirky requirements. Before I accept any assingment from this TC, I always go through my list of questions. Is it a split pkg, fax backs, etc. The answer I received from the scheduler was No, No, No. Low and behold, when I check my email tonight I find out it is a purchase with both buyers and sellers, fax backs and a split post close with lots of copies.

Do they think we are stupid? I can't wait to call them in the morning to quote my whopping fee! Good luck finding anyone tomorrow after 4pm. Geeze!

Reply by Tina_MA on 12/29/05 10:44pm
Msg #85204

I often wonder how much TC's know before giving us the signing, especially with lenders waiting until the last possible moment to send them the docs.

I was called yesterday for an e-doc purchase today. I was supposed to receive docs last night.

I receive docs around midday today, and at first blush, it seems to be a double. Closer inspection revealed that it was.

I called TC to have the fee revised. I'm not sure TC knew it was a double when they forwarded the docs from lender. They hadn't even had a chance to make the HUD at that point and explained that it would take them a little bit to get it done.

Therefore, I do not think that them not telling me about the second was intentional -- I honestly think that they had no idea.

Granted, there are TC's who act like SS's and require all kinds of extra administrative/clerical work on their docs, and will never tell you about all the extras they require upfront. But I think that is the exception, rather than the rule.

Reply by LawrenceOK on 12/30/05 9:19am
Msg #85262

For fairness to the scheduler I will say that many of them are clueless to the type of loan that is being assigned. In fact, they are clueless to a lot of the pertinent questions that must be asked. For many of them their only job is to **Find A Notary** and to state "oh, we cant pay that"

Reply by Becca_FL on 12/30/05 11:41am
Msg #85289

In all fairness, Companies should train their employees to understand the closing process from title order to post closing, IMHO. I have worked for for National TC's that hire people that have no clue about the business. In the employees mind, their only function is to type the HUD - not understand why they are typing the HUD. I'm sorry, this makes no sense to me at all. I'd much rather work with professionals rather than button pushers.

A scheduler with a understanding of the business will have a much better chance of filling an open order if the scheduler is able to comunicate to the Notary what he/she needs.

Again, JMHO, FWIW

Reply by SLB SIGNING SERVICES, INC. - Sherry on 12/30/05 12:30pm
Msg #85301

I know at our office, we have an online order form that our clients fill out to place a closing order. This form has a drop down that lists every type of loan imaginable ( Singel Refi, HELOC, 1st and 2nd, Purchase Buyers Side only, etc....)...There are MANY times when our clients put a single refi and we dont actually find out its a double until the closer contacts us upon receiving docs. I think a lot of time, there is a breakdown in communication on the lenders side because every one is rushing around just to get the loan closed and they dont take the time to point these important factors out.