Posted by pan/nd on 12/27/05 7:59pm
Msg #84721

e-docs with a twist

Here's my story on late e-docs:

Title Co disguised as SS calls me about mid morning about doing e-docs tonight at 7pm in a town about 85 miles from me one way. They met my fee and I said, "Fine."

Afternoon went by...no docs...early evening went by..no docs. Borrower called three times..I told him, "No docs"

Finally, about 7:15pm SS calls and said the docs are on line.

I said, Well, that's OK..but in the meantime weather has set in with heavy fog, freezing drizzle and the roads are sheets of ice and I'm not going to drive in that." That happened about an hour-and-a-half before she called.

She said..."Well, we'll have to find somebody else."

I said, "That's fine..a funeral costs a lot more than what you're paying me." She abruptly hung up on me.

I called the borrower and he said the conditions were the same there and not to come.

Sooo, I'm maybe out a signing, but I'm not in the ditch or crashed.

This SS is one that used to call me quite often and now only once or twice a year and probably after tonight...never.

But, since I didn't have anything else scheduled..and I remembered what a hassle it was with this particular SS previously with e-docs..I decided to let nature take its course.

And, nature did just that...their procrastination, my decision not to hound them for docs and the weather put a fritz on things.

They're mad. I'm not.

Reply by Anonymous on 12/27/05 8:31pm
Msg #84735

I try to do my best with SS, TC Escrows and Lenders. But I dont go the extra mile with some
because, they are not loyal to me either.

Reply by Jacqi Shifflett on 12/27/05 10:10pm
Msg #84751

I completely understand your weather related late edoc frustration.... About 6 weeks ago I accepted an edoc refi from Competitive Title in Reisterstown Md at 10:00 am. They were going to have the docs to me by 4:00 pm for a 6:00 pm closing that was 63 miles from my office. The weather got really nasty late afternoon 4:00 pm or so. Flash floods, sleet turning into freezing rain etc.... I e mailed the scheduler who contacted me at 5:00 pm and inquired about the status of the docs and informed her that if I did not hear back from her by 6:00 pm I was assuming the closing was not going that day...... heard nothing back til 7:45 pm when a Ms. Sarah Rosensteen (vice president as she must have informed me at least 6 times) called and told me I HAD TO DO THIS RIGHT NOW OR SHE WOULD LOSE THE ACCOUNT!!!! I declined and explained the situation weather wise and my prior email. This woman went into a major mental breakdown acting like a complete idiot. I did not back down and now Miss Drama Queen is not paying me for a prior closing. Thank goodness for my brother inlaw who is an attorney.... I'll be collecting shortly.

Reply by BetsyMI on 12/28/05 9:03am
Msg #84795

I did a closing last week for $125 for a borrower who was 80 miles round trip. There were 13 notarizations and about 100 pages. It took me an hour and a half to complete because I kept catching Mrs. Borrower signing her last name as Smith/Brown/Gonzalez/Fisher (not real names) since she was married about four times. I kept having to have her cross out, initial, and re-sign. This was also in a bad neighborhood where there are bars on all the front screen doors. They said they'd watch while I returned to my car! I felt I should have been paid more, but that was after the fact.

Last night I get a call from the same scheduler saying they "needed" me to go back out to re-sign a new HUD because they made a mistake on the first one. They would pay me $50 to go back out to a bad neighborhood, 80 miles round trip, and it "must be tonight". I said I'd be glad to go but not for $50. I said I'd do it for $100 and of course she hung up after she said she'd check. Lo and behold she called back about 20 minutes later and they agreed to the $100. I was delighted and was glad that I'd held my ground. Got in and out in 2 minutes! Entire drive time and appointment was an hour and a half.