Posted by HisHughness on 1/31/05 6:17pm
Msg #18921

HELP!

I have attempted to download pdf documents from an SS website. The first part of the document set will download to the 22% mark, then hang up. The second part will reach 32%, and hang up.

I have attempted to save them, to no avail. Likewise, I have been unable to send them directly to the printer. The total size of the two files is 4,615,000 bytes (that is 4.6 megs, isn't it?) I do not know the Adobe Acrobat version used to create them; I have Adobe Acrobat 6.0. I understand that there is a compatibility problem between 6.0 and 7.0.

My computer runs at 1.66 GHz and has 512 MB RAM.

This is the second time I have encountered such a problem. Anybody have any ideas?

Reply by Ernest_CT on 1/31/05 6:52pm
Msg #18923

No, this is genuine help!

As much as you don't want to hear it, close ALL applications, then reboot. Close ALL applications except your browser. Try downloading (saving).

Yes, yes, I know. Just do it (to coin a phrase).

Reply by mike/ca on 1/31/05 7:06pm
Msg #18925

i save all pdf files to a file ( all my ss have a folder ) and it helps printing much faster i run adobe 7.0 and since doing that i haven't had any problems. good luck

Reply by HisHughness on 1/31/05 7:07pm
Msg #18927

I am not able to save, even after rebooting.

Reply by mike/ca on 1/31/05 7:19pm
Msg #18929

hugh have you tried changing your printers settings to windows driver??

Reply by Paul-CA on 1/31/05 7:25pm
Msg #18930

Hugh, I wouldn't jump to any conclusions that the problem is on your end. Have you contacted the SS regarding this? They may have a server problem on their side. Maybe not, but at least checking with them will save you the aggravation of jumping through hoops on your end only to find out the problem's theirs.

In the "for what it's worth" department, and since you asked: 4,615,000 bytes is about 4.4 megs -- a meg is 1048576 bytes (1024k, where each k is 1024 bytes). Wandering further into the left field of esoterica, why 1024? Because computers use binary numbers and therefore powers of 2. 2 to the 10th power is 1024. This is related to why you have 512 MB ram, not 500 ...

Reply by HisHughness on 1/31/05 11:15pm
Msg #18959

I understand computers are essentially an infinite series of toggles represented by the binary system. For me, that has translated into an infinite series of frustrations.

I have contacted the SS. This is twice this has happened. The first time, the docs were in three files. I could not open the first two, but successfully opened and printed out the third. Furthermore, Kinkos was able to print the docs tonight, apparently without trouble.

Reply by Paul-CA on 2/1/05 12:53am
Msg #18968

Re: MORE HELP!

The "infinite series of frustrations" is partly why I switched to a Mac. No adware, spyware, malware or viruses. And no pop-up ads in the standard browser. I've had the mac I'm using for about 18 months now and have never had to reboot it to resolve a problem even though I leave it running for weeks at a time. But I digress ...

A couple of suggestions: assuming you're using Internet Explorer to access/download these files, right-click on the IE icon and select Properties and then look for your Cache setting. It may be set too low to handle files of this size. A setting of 10mb or there abouts should be okay.

Another possibility is that your virus scan software might be having an issue with the files (not necessarily that the file has a virus but that something related to the file size and content is hanging up the virus scanner). You can try disabling it long enough (but ONLY long enough) to download the files and see if that works.

If one the above doesn't do the trick (aside from buying a Mac), another suggestion is to try using a different browser. If you don't have another one on your machine, try downloading the new FireFox browser and try that. (http://www.mozilla.org/products/firefox/)

Reply by BrendaTX on 2/1/05 7:57am
Msg #18994

----> PaulCA <----

Said Paul: "But I digress ..."

And, I guess the next thing I know, you'll be saying

"...but I always wanted to play one on TV."

or

"I don't know what it is BUT I want my picture taken with it!"

Stop trying to copy me with your long posts and >> somewhat meaningful << digressions.

Reply by JanetK/CA on 1/31/05 7:36pm
Msg #18931

Another shot in the dark - if it's not too late... You might try is turning off your printer (or unplugging it if there's no off switch) for about 30 seconds, then try again. That's worked for me before. Especially likely if you've been doing lots of printing recently.

Reply by Joan-OH on 1/31/05 8:01pm
Msg #18936

Are you using Dial-UP? My brother would have the same problem and I would download it just fine with my cable.

Joan-OH

Reply by HisHughness on 1/31/05 11:20pm
Msg #18961

I have cable.

Reply by ZLee_Califia on 1/31/05 8:40pm
Msg #18941

Re: HELP! **Clean Temp Files**

Outside of server problems, sounds like memory overload. Hit start, My Computer, left click on it; then right click on "local disk (C, left click on "Properties," left click on "Disk Cleanup" (this may take awhile, depending) It calculates exactly how much space can be eliminated by scanning your disk. It then tells you exactly how much space may be eliminated in bytes. Click OK and OK again. Then do a re-boot. Sounds like you have way too much extra "cache/.tmp files." Hope this will help.

Reply by Ernest_CT on 1/31/05 10:10pm
Msg #18955

Re: HELP! **Clean Temp Files**

At this point it HAS to be either a server problem or a memory/disk space problem. If the file cannot be saved to the PC, then it is either a corrupted PDF or not enough space (in memory and/or on disk).

Sorry, Hugh!

Reply by BrendaTX on 1/31/05 10:22pm
Msg #18957

Re: HELP! **Clean Temp Files**

"If the file cannot be saved to the PC, then it is either a corrupted PDF or not enough space (in memory and/or on disk)."

Ernest - Hugh's got a new PC that's probably got space galore. I am guessing the file is corrupt, or too big to download with a dialup, if that's what he's got.

Reply by HisHughness on 1/31/05 11:25pm
Msg #18962

Re: HELP! **Clean Temp Files**

I have 25 gigs of free space.

Reply by CarolynCO on 1/31/05 8:42pm
Msg #18944

Hugh,
Are you trying to open through Outlook? Once I had problems opening PDF files in Outlook, but was able to open through Comcast, my internet provider. Just an idea.

Reply by HisHughness on 1/31/05 11:26pm
Msg #18963

Nope. Just trying to open off an SS website.

Reply by Nd_WA on 2/1/05 4:23am
Msg #18980

Uncle Hughie!

Sounded like you are trying to download docs from CJ Signing website, did you right click on the file and save it as a target to somewhere on your computer? Have you try downloading the docs with PDF-7 installed?

If all failed then your solution is to have SS download the docs themselves and email to you or you can use a jump-drive and download docs from Kinko's/library/someone else computer.

BTW, what kind of CPU and how much RAM do you have on your computer?

Reply by HisHughness on 2/1/05 9:16am
Msg #19001

Re: Uncle Hughie!

Nd_WA asks:

***BTW, what kind of CPU and how much RAM do you have on your computer?***

AMD Athlon chip running at 1.66 GHz with 512 RAM. I did try to save to my temp file. Wouldn't work. I have been reluctant to upgrade to Adobe Acrobat Reader 7 because I understand there have been backward compatibility problemes: 7 sometimes won't read 6 docs.

Reply by Dennis D Broadbooks on 2/1/05 11:09am
Msg #19014

Something You Might Try,...

...if you're still at an impasse, is to remove Adobe Acrobat from your hard drive. Install the latest version of Acrobat Reader by downloading it free from the Adobe web site. See if Reader will perform you. You can then uninstall Reader & reinstall Acrobat once you're past this particular problem. I'm no expert here & this "advice" comes with no guarantees!

Reply by BrendaTX on 2/1/05 8:01am
Msg #18996

---> Carolyn <---

That's good information.

It brings to mind a situation where I had an SS send me an edoc viewer. The extension was *.exe so Outlook would NOT allow me to have it. Security in Outlook stops it from coming through.

I keep an email at Yahoo.com, plus I have webmail through my website just for that purpose.

Thanks for sharing that.

Reply by lawrenceOK on 2/1/05 10:27am
Msg #19006

Re: ---> Carolyn <---

Sounds like a server issue, or you need to bump up your temp file folder to about 250mb.
Firewalls and anti-virus software also have an affect on SERVER downloads. If you have XP you can disable these in control panel (security settings) just long enough to try downloading.
Also, if the docs were created using Adobe 6.0, you'll have hell trying to download them with 7.0. I still use 5.5 (full version) and have never had a problem with docs created in an updated reader.

I miss the hell out of my DSL, but I have no problems ever downloading with dial-up, yes it takes longer (much). just recently I lost my drivers for my HP t45 and had to download them from HP's website. file size was 22.5mb and it took 1 hour 25 mn. (but no problems) Most Ameriquest docs are 3.7 to 4.5mb and I can download these in about 5min. from the server website (with no timeout errors). jmt's

Reply by Nd/WA on 2/1/05 2:24pm
Msg #19049

Re: ---> Carolyn <---

The trick to Adobe is that you need to have the download manager installed as well as the current software version. The manager will always look for most current updates/patches for you to be able to run it efficiently.

I just parted my P4-2.4 to the corner to collect dust on new years day and built a brand new P4-3.4, DDR533, Serial ATA, PCI 16x. By all means, I'm running PDF-7 without any problem. Matter of fact, it opened a readme file with a 5.0 version the other day when I installed an old driver.

The only incompatibility I see is an older software version would not be able to read the newer version, not the other way around.

Reply by CarolynCO on 2/1/05 9:25pm
Msg #19090

Re: ---> Carolyn <---

I don't believe the one time I couldn't open the PDF files in Outlook but was able to open through Comcast had anything to do with the size of my temp file, because it was the same when I tried opening with the networked laptop and another desktop, each with their separate firewall/virus software intalled.

Each comptuer has two firewalls, one through Norton Professional and the other through my LinkSys router, and that was more than likely the problem, although it has only happened the one time. Comcast uses their own firewall. Byopening through Comcast, it still went through my router firewall -- so I would say it was my Norton firewall that was blocking the files.

Reply by CarolynCO on 2/1/05 9:03pm
Msg #19088

Re: ---> Carolyn <---

Wiping the sweat from my brow --I'm always afraid to open a message addressed specifically to me!