Reply by Cari_MO on 9/26/05 11:13am
Msg #67342
I did a closing for them 8-20-05. It did not receive payment by 9-20-05. My plan was to call and make sure they did not need anything from me for payment besides my invoice. This was my 1st closing with them. I called the number that is on my email confirmation (904)807-8533. No matter which selection I made. I got kicked into voice mail. So I had to leave a message. 4 messages later over a weeks time. I did not get a call back. So I looked up the phone number for the Settlement Service that the documents were sent to and called them. Within 1 hour I got a call back from FNP Document Services. He was very rude and put the blame on me for going over his head. And advise me that was no way to do business. I also advise him that it is important for customer service to return phone calls. He said It takes time to process the payment. So 36 days later I am waiting on payment. He said check is in the mail. We will see. I WILL NOT DO BUSINESS WITH THEM AGAIN !!! This is the 1st company I have had to do that too !
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