Posted by Il on 6/8/05 9:40am
Msg #43138

Nasco - can't reach borrower

I know the right answer but just need a little support at this moment. Soon, I'm leaving (with edocs) to drive an hour 1 way to a closing that I have not confirmed with the borrowers. I only have the wifes cell and a work phone with a full voice mail box. And of course their home phone is non-published. Nasco is so easy to work for I would not want to risk my realtionship with them but I don't have a good feeling about this one.

I know I need to go but, what would you do?

Reply by joj_MN on 6/8/05 9:44am
Msg #43140

Call Nasco and verify that you would receive your trip/mileage and printing fee if the borrowers aren't there. Make sure you write down the name of the person you talk to and the time.

Reply by PAW_Fl on 6/8/05 9:45am
Msg #43141

I've had a couple where I couldn't reach the borrower(s) to confirm the appointment. I went anyway. (NASCO does pay trip fee of $30 and edoc fee of $25 if edocs.) Lo and behold, the borrowers were expecting someone from Citibank to show up. Signed, sealed and delivered the docs back to NASCO and promptly paid.

So, go. Shouldn't be a problem unless the broker didn't communicate with the borrowers.

Reply by IL on 6/8/05 9:54am
Msg #43145

Thank you joj and paw. good advise, I'm calling Nasco now, If I can get a human to answer the phone. I've been lucky, never had a no-show and only 2 no-signs. i should bite my tongue.

Reply by PAW_Fl on 6/8/05 9:59am
Msg #43147

NASCO has a specific number for Citi Support

Citibank Cust Serv: 866-494-4355

Reply by IL on 6/8/05 10:07am
Msg #43151

Thanks Paw - reached borrower

Lucky day, talked to a human at Nasco. She gave me the brokers number who gave me the borrowers home phone. Turns out borrower lost his cell phone, and was expecting me at noon.