Posted by Nancy in Florida on 6/17/05 5:30pm
Msg #45658

adjourned during signing

I have had a couple of signing adjourned while at the signing due to no fault of my own. Both had to do with divorce situations and the TC not having the divorce on record therefore the docs needed to be redrawn to be correct as well as needing divorce decree. I did everything correct contacted the TC for instruction, contact the SS about the canceled closing and I have always received the cancelation fee. However sometimes I have not be called to go back to do the signing. I know in once instance the borrower showed me the divorce decree but we didn't have a way of copying it. I instructed him to go to his local Staples or whatever and get a copy and forward to the TC. I guess these closing might have never transpired and were canceled for whatever reason by the borrowers but I am sure some have been rescheduled. I have only been called once for a mistake on a signing and it was a Lender specific issue not industry wide issue. That company still paid me and has continued to use me. (It was the first one with that Lender and they are very difficult to deal with but now that I know about their rules I follow them to the letter.) I don't believe it is my work and many of these SS are my regulars and are still using me for other signings. Should I begin to do some type of follow up? Whenever I call to say it canceled and the reason I always tell them to be sure and call me when rescheduled. Just wondering if this happens to other SA's.

Reply by Jen-CA on 6/17/05 5:36pm
Msg #45659

I always do a follow-up call (sometimes more than one, if its been a while) to check on the status of re-signs. In my experience, most of the time, if the docs are wrong, they don't get fixed. I think its a case of a broker promising more than he/she can deliver and hoping that the borrowers don't notice! I could be wrong, but that is what it seems like to me. I have had a few re-draw, but not usually. Anyway, I think it makes good business practice to follow-up. I also follow-up with clients that I haven't heard from for a while, just to make sure everything is OK. I usually just send a short, to the point e-mail. More often than not, I get a call for a signing from them shortly after the follow-up.

Reply by Ernest_CT on 6/17/05 11:47pm
Msg #45766

You might want to look at ...

... the last paragraph of post 45722 for some hints. The rest of it probably doesn't apply.